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8 days ago
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Front of House Work Placement


Exclusive Hotels
Salary: £18686 - £18686
Location: Ware
Job type: Permanent
Sector: Restaurant
Category: Waiting Staff Jobs
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Job Introduction

In a Nutshell

We are actively seeking a Front of House Work Placement. The ideal candidate will be trained on Reception and be responsible for providing a friendly, welcoming and efficient

service to all guests, in line with the Company vision and values. The main purposes of this role are to respond courteously to guests’ requests, play a part in the

general running of the reception desk, create a positive first impression and departure

experience. You will be the key contact throughout their stay, and continuously ensure to

meet and exceed guests’ needs and expectations.

Role Responsibility

Lots to do but lots of fun

Creating Happiness in Amazing Places

* Be responsible for the provision of a seamless guest experience

* Ensure every guest receives a personal and warm greeting

* Check VIP arrivals and prepare welcome cards and relevant amenities handing over to housekeeping to deliver

* Offer assistance with luggage to all guests

* Ensure a high level of engagement with guests throughout their stay to make them feel at home and create a warm experience

* Assist the Guest Service Manager in providing appropriate welcome cards to the guests to ensure special occasions are recognized and communicated with wider hotel

* Deal with guest requests to ensure a comfortable and pleasant stay

* Have the ability to effectively interact with guests and follow up on any feedback

* To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible

* To be responsible for accurate and efficient accounts and guest billing processes

* Ensure guest profiling information is captured in the correct way and entered on the hotel PMS system

* Ensure the front of house areas are well maintained and tidy, and that the display cabinets are stocked and well presented at all times

* To undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the reception area

* To keep up to date with room prices and special offers to provide accurate information to guests

* To report any maintenance, breakage or cleanliness problems to the relevant manager

* To undertake all training as required (e.g. first aid, health and safety, customer service.)

* To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire

* Carry out any reasonable request by management in excess of this list of duties

* Where possible lobby host at peak times, welcoming guests, showing / directing them to the right areas / outlets

* Display a professional image of Exclusive Collection by delivering the company values and demonstrating the courtesy standards at all times

* Keeps immediate supervisors promptly and fully informed of all problems or unusual matters of significance

* Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

* As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours

* The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate

Additional Exposure

As placement students you will also have the opportunity to attend a Head of Department meeting, where you will sit with the senior managers and be involved in business discussions and decisions.

We also provide the opportunity to spend some time cross training in the specialisms of Accounts, Human Resources and Sales should this be of interest.

The Ideal Candidate

Are you right for us?

Our successful Front of House Work Placement student will be/ have;

* Currently studying a relevant degree in Hospitality or Hotel Management – this placement opportunity is for ‘sandwich’ placement years only (No graduate applications at this time)

* A passion for pleasing to ensure our guests has a happy experience

* Previous experience in the hospitality industry ideally front of house (preferable but not essential)

* Confident communicator – important to liaise with your guests and your other team members

* Flexible and positive can do attitude

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

* Competitive salary

* Complimentary car parking

* Perkz discount scheme

* Discounted room nights across all Exclusive properties

* Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Exclusive Collection
Job Introduction

In a Nutshell

We are actively seeking a Front of House Work Placement. The ideal candidate will be trained on Reception and be responsible for providing a friendly, welcoming and efficient

service to all guests, in line with the Company vision and values. The main purposes of this role are to respond courteously to guests’ requests, play a part in the

general running of the reception desk, create a positive first impression and departure

experience. You will be the key contact throughout their stay, and continuously ensure to

meet and exceed guests’ needs and expectations.

Role Responsibility

Lots to do but lots of fun

Creating Happiness in Amazing Places

* Be responsible for the provision of a seamless guest experience

* Ensure every guest receives a personal and warm greeting

* Check VIP arrivals and prepare welcome cards and relevant amenities handing over to housekeeping to deliver

* Offer assistance with luggage to all guests

* Ensure a high level of engagement with guests throughout their stay to make them feel at home and create a warm experience

* Assist the Guest Service Manager in providing appropriate welcome cards to the guests to ensure special occasions are recognized and communicated with wider hotel

* Deal with guest requests to ensure a comfortable and pleasant stay

* Have the ability to effectively interact with guests and follow up on any feedback

* To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible

* To be responsible for accurate and efficient accounts and guest billing processes

* Ensure guest profiling information is captured in the correct way and entered on the hotel PMS system

* Ensure the front of house areas are well maintained and tidy, and that the display cabinets are stocked and well presented at all times

* To undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the reception area

* To keep up to date with room prices and special offers to provide accurate information to guests

* To report any maintenance, breakage or cleanliness problems to the relevant manager

* To undertake all training as required (e.g. first aid, health and safety, customer service.)

* To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire

* Carry out any reasonable request by management in excess of this list of duties

* Where possible lobby host at peak times, welcoming guests, showing / directing them to the right areas / outlets

* Display a professional image of Exclusive Collection by delivering the company values and demonstrating the courtesy standards at all times

* Keeps immediate supervisors promptly and fully informed of all problems or unusual matters of significance

* Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

* As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours

* The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate

Additional Exposure

As placement students you will also have the opportunity to attend a Head of Department meeting, where you will sit with the senior managers and be involved in business discussions and decisions.

We also provide the opportunity to spend some time cross training in the specialisms of Accounts, Human Resources and Sales should this be of interest.

The Ideal Candidate

Are you right for us?

Our successful Front of House Work Placement student will be/ have;

* Currently studying a relevant degree in Hospitality or Hotel Management – this placement opportunity is for ‘sandwich’ placement years only (No graduate applications at this time)

* A passion for pleasing to ensure our guests has a happy experience

* Previous experience in the hospitality industry ideally front of house (preferable but not essential)

* Confident communicator – important to liaise with your guests and your other team members

* Flexible and positive can do attitude

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

* Competitive salary

* Complimentary car parking

* Perkz discount scheme

* Discounted room nights across all Exclusive properties

* Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Exclusive Collection
Apply on company site

Email me jobs relevant to my job search

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