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6 months ago
GLH Hotel Management
Location: London
Job type: Part Time
Sector: Front of House
Category: Guest Services Jobs
Our Front of House Team Member is an essential point of contact for all of our guests, they will always deliver a warm welcome, ensuring guests receive a quick, efficient and professional service. The Front of House team make that all- important first impression. Taking the opportunity to really get to know the guest and anticipate their needs, they are always ready to go the extra mile for our guests.


* Acting as a point of contact for guests, dealing with any queries both in person and on the phone

* Conducts a friendly and efficient check in and check out

* Ensures any arrivals requests are communicated to the relevant person and carried out

* Maintains guest profiles in the Hotel Property Management System, ensuring information is up-to-date and accurate

* Gets to know regular guests and takes steps to personalise guest stay to build guest loyalty

* Promotes upgrades and upsells hotel products and services where appropriate to drive revenue

* Has full knowledge of hotel facilities and services as well as those in the local area

* Makes arrangements for early arrivals and room moves as required

* Monitors the Reception inbox and replies to emails from guests, colleagues and third party suppliers

* Carries out handover at start and end of shift with Housekeeping and other relevant departments

* Carries out general administrative tasks including, but not limited to; Advance purchase bookings; City Ledgers; Checking rates and reservations; checking backups for bookings; Room allocations; Running credit limit reports; VIP rooms and specific requests

What we look for


* Highly Guest Focussed with a passion for great service and a drive for guest satisfaction

* Comfortable in a front line role facing the public

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Able to create a positive first impression and be an ambassador for the brand and glh

* Excellent communication skills

* Total commitment to customer service

* High standards of grooming

* Experience in a similar role is desirable but not essential as full training will be given

* Ability to multi-task

What's in it for you?

* Competitive starting salary and Holiday entitlement

* Discounted hotel rates for yourself and your family across the Guoman and Thistle group

* A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers

* The opportunity to work within an organisation committed to personal and career development

* Pension and Healthcare schemes

* Uniform (where applicable) and meals on duty

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