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7 months ago
Accor Hotels
Location: York
Job type: Contract
Sector: Front of House
Category: Hotel Receptionist Jobs
ANNUAL BONUS offered as well as fantastic benefits (generous hotel discounts, excellent training and development opportunities). Benefits Include: Meals on duty, uniform and dry cleaning, paid holidays, free hotel breaks and group discounts after 6 months, a bonus scheme of with the potential for full extra month’s salary based on hotel and performance objectives. Great opportunities for your career development with access to an in-house job offer site with cross profession & hotel link.

The hotel comprises of 124 bedrooms, 6 Conference Rooms, Elements Restaurant & Bar, swimming pool.

Novotel Hotels are part of Accor Hospitality, which has over 3,800 hotels in 90 countries. Accor Hospitality is the world leader in economy and midscale hotels.

The job requires to work within all the front of house department (Restaurant, Bar, Reception, Conference and Banqueting)


• Welcomes guests as soon as they arrive with due care and attention, and provides a high level of customer service at all times

• Helps encourage customer loyalty by developing friendly, personalised relationships

• Anticipates guests' needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible

• Conveys the hotel image

• Helps bring certain brand concepts to life on a day-to-day basis(ABA, Le Club, etc)

• Respects the reservation commitments in full

Professional techniques / Production

Serve customer in any Front of House area with a professional manner

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Handles phone calls

• Applies the procedures of internal audit

• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team

• Ensures that all guest documentation is up-to-date and available

• Makes the update of the information

The successful candidate will enjoy a number of benefits such as:
* Meals on duty
* Accor Bienvenue Card
* Bonus Breaks
* Be our best headhunter
* Accor Employee Bonus Scheme



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