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18 days ago
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Front Desk Manager (Hotel)


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
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ESSENTIAL DUTIES AND RESPONSIBILITIES

* Manage and monitor the daily operations of Front Desk and Guest Services to ensure the quality of hotel services

* Maintain the comments and complaints relating to service standards and take any necessary action to achieve the highest level of hotel service

* Instruct and supervise the team to deliver high-quality services

* Handle emergency cases and complaints in accordance with hotel policies and procedures, such as ensuring the safety and security of external and internal customers

* Coordinate with internal and external parties to ensure high quality of services is delivered

* Upselling programs
ESSENTIAL DUTIES AND RESPONSIBILITIES

* Manage and monitor the daily operations of Front Desk and Guest Services to ensure the quality of hotel services

* Maintain the comments and complaints relating to service standards and take any necessary action to achieve the highest level of hotel service

* Instruct and supervise the team to deliver high-quality services

* Handle emergency cases and complaints in accordance with hotel policies and procedures, such as ensuring the safety and security of external and internal customers

* Coordinate with internal and external parties to ensure high quality of services is delivered

* Upselling programs
Apply on company site

Email me jobs relevant to my job search

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