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20 days ago
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Front Desk Agent


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
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Discover your Calling!

At Rosewood, Relationship Hospitality is in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling” that we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into everyday experience with our guests, our colleagues, and our community to make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do.

Rosewood Hotel Georgia is looking for a Front Desk Agent.

The Front Desk Agent plays a key role in consistently offering an engaging level of warm and genuine hospitality to our guests. Reporting directly to the Front Office Management Team, the Front Desk Agent is responsible for providing efficient and extraordinary guest arrival and departure processes, as well as acting as a resourceful host who possesses a natural talent for intuitively attending to guest needs and expectations.

Main Responsibilities

* Perform a seamless arrival process, collecting & confirming pertinent guest information and ensuring all requests and inquiries are promptly addressed.

* Perform a faultless departure process, settling final accounts, offering your personal assistance on future reservations, taking immediate ownership of any concerns and leaving a final impression that instills within the guest an eagerness to return.

* Communicate pertinent guest information and requests to the appropriate department for immediate action.

* Act as a knowledgeable hotel ambassador, responding to guest inquiries with ease & finesse.

* Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided and their hours of operation, room types, layout and location, as well as daily group/VIP activities.

* Obtain an assigned cash bank daily and maintain constant accuracy of contracted monies, keeping cash bank secured at all times.

* Immediately take ownership of all guest issues as they arise, documenting and following through to their full resolution.

* Play a supporting role in accepting reservations inquiries during periods of high volume in the Reservations Department.

* Perform additional duties, as assigned.
Discover your Calling!

At Rosewood, Relationship Hospitality is in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling” that we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into everyday experience with our guests, our colleagues, and our community to make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do.

Rosewood Hotel Georgia is looking for a Front Desk Agent.

The Front Desk Agent plays a key role in consistently offering an engaging level of warm and genuine hospitality to our guests. Reporting directly to the Front Office Management Team, the Front Desk Agent is responsible for providing efficient and extraordinary guest arrival and departure processes, as well as acting as a resourceful host who possesses a natural talent for intuitively attending to guest needs and expectations.

Main Responsibilities

* Perform a seamless arrival process, collecting & confirming pertinent guest information and ensuring all requests and inquiries are promptly addressed.

* Perform a faultless departure process, settling final accounts, offering your personal assistance on future reservations, taking immediate ownership of any concerns and leaving a final impression that instills within the guest an eagerness to return.

* Communicate pertinent guest information and requests to the appropriate department for immediate action.

* Act as a knowledgeable hotel ambassador, responding to guest inquiries with ease & finesse.

* Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided and their hours of operation, room types, layout and location, as well as daily group/VIP activities.

* Obtain an assigned cash bank daily and maintain constant accuracy of contracted monies, keeping cash bank secured at all times.

* Immediately take ownership of all guest issues as they arise, documenting and following through to their full resolution.

* Play a supporting role in accepting reservations inquiries during periods of high volume in the Reservations Department.

* Perform additional duties, as assigned.
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