about 1 year ago
Overview of duties
• Welcomes guests and provides a high standard of restaurant service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
• Helps increase the restaurant's revenue through his/her sales efforts
• Ensure Novotel Guest Commitment is delivered as per standards of YOU"
• Provides a friendly and personalised welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Promotes the F&B offer
• Promotes the Menu
• Conveys the image of the hotel"
Professional techniques / Production
• Completes the following tasks:
- prepares the point of sale and preparation areas
- cleans and tidies the restaurant and preparation areas after closing
• Before every workshift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Helps keep the equipment used in good condition"
Commercial / Sales
• Promotes the Elements concept
• Carries out additional sales where possible
• Helps increase guest loyalty through quality of service"
Management and administration
• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories, check deliveries and store food items"
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