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about 1 year ago
Accor Hotels
Location: Glasgow
Job type: Part Time
Sector: Restaurant
Category: Restaurant Manager Jobs
Overview of duties

• Welcomes guests and provides a high standard of restaurant service

• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour

• Helps increase the restaurant's revenue through his/her sales efforts

• Ensure Novotel Guest Commitment is delivered as per standards of YOU"
Main responsibilities

Customer relations

• Provides a friendly and personalised welcome for guests

• Offers an attentive service to guests, adapting to any constraints

• Heeds any remarks made by guests and ensures follow-up

• Promotes the F&B offer

• Promotes the Menu

• Conveys the image of the hotel"

Professional techniques / Production

• Completes the following tasks:
- prepares the point of sale and preparation areas
- cleans and tidies the restaurant and preparation areas after closing

• Before every workshift, finds out about dish composition and any shortages

• Organises his/her work to suit fluctuations in numbers, events and guests

• Helps keep the equipment used in good condition"
Commercial / Sales

• Promotes the Elements concept

• Carries out additional sales where possible

• Helps increase guest loyalty through quality of service"
Management and administration

• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel

• Helps manage crockery and appliances by avoiding breakages

• May be asked to help with inventories, check deliveries and store food items"

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