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about 1 year ago
Accor Hotels
Location: Birmingham
Job type: Part Time
Sector: Restaurant
Category: Restaurant Manager Jobs
£8.00 per hour

We are now seeking to recruit a Food and Beverage Team Member to join our current Food & Beverage team.

We offer you:

• A great opportunity to work within a busy customer focused department

• an annual bonus and a competitive salary

• Great benefits including meals on duty and discounts in Accor properties worldwide. every 6month two nights for two people free in the UK in Midscale subject to availability

• Excellent training and development opportunities.

Overview of duties

• Welcomes guests and provides a high standard of service at the F&B point of sale,

• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour,

• Adapts appropriate Novotel Life Genius service-oriented behaviours and attitudes,

Main Responsibilities

Customer relations

• Provides information for guests within his/her field of competence or directs them to the right person,

• Remains polite and courteous at all times whatever customers may request,

• Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed,

Professional techniques / Production

• Set up the restaurant, bar and meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift,

• Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel,

• Keeps working areas clean,

• Maintains the stocks of products available for guests,

• Tidies the storage area every day,

• Keeps equipment in the point of sale in good condition, signalling any need for technical intervention,

• Informs appropriate departments of any changes in organisation,

• Takes part in the briefing and debriefing meetings before and after the work shift,

Commercial / Sales

• Promotes the hotel's range of services in order to increase sales,

• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs,

• Respects requests from the Sales Department and fulfils the customer promise,

Management and administration

• Manages the products available for guests,

• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed,

• Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager,

Hygiene / Personal safety / Environment

• Ensures that equipment and the workplace remain clean,

• Respects HACCP regulations at all times,

• Applies the hotel's security regulations (in case of fire etc),

• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),


Education / Professional experience

• Vocational diploma or degree in hospitality
- food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,

• Computer literate (Windows environment),

• Fluent in English,

Skills / Qualities

• Positive,

• Good interpersonal skills, guest oriented and service minded,

• Team spirit,

• Good listening skills and ability to anticipate,

• Good presentation and confident speaking skills,

• Dynamic,

• Sales oriented,

• Copes well under pressure,

• Strong sense of ethics,

• Autonomous and sense of responsibility,

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