8 months ago
£8.00 per hour
We are now seeking to recruit a Food and Beverage Team Member to join our current Food & Beverage team.
We offer you:
• A great opportunity to work within a busy customer focused department
• an annual bonus and a competitive salary
• Great benefits including meals on duty and discounts in Accor properties worldwide. every 6month two nights for two people free in the UK in Midscale subject to availability
• Excellent training and development opportunities.
Overview of duties
• Welcomes guests and provides a high standard of service at the F&B point of sale,
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour,
• Adapts appropriate Novotel Life Genius service-oriented behaviours and attitudes,
Main Responsibilities
Customer relations
• Provides information for guests within his/her field of competence or directs them to the right person,
• Remains polite and courteous at all times whatever customers may request,
• Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed,
Professional techniques / Production
• Set up the restaurant, bar and meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift,
• Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel,
• Keeps working areas clean,
• Maintains the stocks of products available for guests,
• Tidies the storage area every day,
• Keeps equipment in the point of sale in good condition, signalling any need for technical intervention,
• Informs appropriate departments of any changes in organisation,
• Takes part in the briefing and debriefing meetings before and after the work shift,
Commercial / Sales
• Promotes the hotel's range of services in order to increase sales,
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs,
• Respects requests from the Sales Department and fulfils the customer promise,
Management and administration
• Manages the products available for guests,
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed,
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager,
Hygiene / Personal safety / Environment
• Ensures that equipment and the workplace remain clean,
• Respects HACCP regulations at all times,
• Applies the hotel's security regulations (in case of fire etc),
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),
Profile
Education / Professional experience
• Vocational diploma or degree in hospitality
- food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
• Computer literate (Windows environment),
• Fluent in English,
Skills / Qualities
• Positive,
• Good interpersonal skills, guest oriented and service minded,
• Team spirit,
• Good listening skills and ability to anticipate,
• Good presentation and confident speaking skills,
• Dynamic,
• Sales oriented,
• Copes well under pressure,
• Strong sense of ethics,
• Autonomous and sense of responsibility,
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