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about 1 year ago
Accor Hotels
Location: Edinburgh
Job type: Part Time
Sector: Restaurant
Category: Restaurant Manager Jobs
Overview of duties

Serves guests (prepares the restaurant, provides waiter service and clears away) in the point of sale, in line with the F&B concept. Provides a high standard of service both in terms of welcome and waiter service.

Main responsibilities

• Provides a friendly and personalised welcome for guests

• Offers attentive service and adapts to any constraints guests may have

• Heeds any remarks made by guests and ensures follow-up

• Establishes good relations with guests, offering advice and fostering customer loyalty

• Promotes the F&B offer

• Is attentive to guests' requests and respects them

• Helps gain customer loyalty through the high standard of service

Professional techniques / Production

• May be asked to receive deliveries and check food items

• Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing

• Before every workshift, finds out about dish composition and any shortages

• Organises his/her work to suit fluctuations in numbers, events and guests

• Ensures the equipment used remains in good condition

• Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard of service

Management and administration

• Helps meet the department's targets by respecting the procedures and internal audits applicable in the hotel

• Helps manage crockery and appliances by avoiding breakages

• May be asked to help with inventories

• May be asked to place orders, taking care to match levels of stocks with consumption

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

• Respects the instructions and safety guidelines for the equipment used

• Applies the hotel's security regulations (in case of fire etc)

• Applies regulations governing the sale of alcoholic beverages

• Respects the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste etc)

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