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4 months ago
Edwardian Hotels
Location: UK
Job type: Permanent
Sector: Management
Category: General Manager Jobs
At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Floor Manager

In this role, you will become part of the Edwardian family and work within Food and Beverage in Radisson Blu Edwardian Bloomsbury Street

The Floor Manager Role

A Floor Manager is responsible for coordinating the smooth running of the restaurant by maintaining the standards and ensuring all staff follow guidelines and procedures. They must ensure all elements of the dining experience are exemplary for all guests.

A Floor Manager should be smart, enthusiastic and polite at all times.

Possess a friendly yet disciplined approach with outstanding customer service skills, and be immaculately presented.

A natural leader, who will ensure the team are well trained and briefed at all times.

We are looking for a passionate, knowledgeable individual who has excellent organisation and communication skills.

As Floor Manager you must have great Food and beverage product knowledge, with an awareness of menus and pricing

You will have a good knowledge of quality fresh food, a sound understanding of wine, and excellent customer service skills, with the natural ability to motivate and coach your team to meet the standards expected.

Has the ability to communicate with, and motivate employees to sustain high performance and quality levels but most of all an unquestionable enthusiasm to lead and develop you and your team

Excellent organisational skills are also required for this demanding role.

Takes overall responsibility for guest and staff satisfaction, by managing the restaurant operations

Seeks opportunities to improve the guest experience by seeking feedback, and evaluating service levels, and developing strategies to improve areas of concern

Key Requirements

Floor Manager Requirements

You must have a minimum 2 years experience as an experienced Floor Manager, restaurant and bar assistant manager or restaurant and Bar manager in a 4/5 star hotel or restaurant.

A team player, and be fully involved in every aspect of service.

To maintain the high Service Excellence standards that are expected you will need to have a strong Food and Beverage background with an excellent local area awareness.

Understanding of the industry and competitors

Is able to develop and guide others in professional growth and performance

Have a good level of food product knowledge, and an understanding of food preparation techniques

Ability to deliver high standards and consistency at all times

We Believe In Developing and Delighting Our Hosts So You Will Receive:

* Competitive Salary
* Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
* Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
* Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
* Discounts on Spas and beauty treatments
* Hot meals and salad bar, teas, coffees and juices provided each day
* Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

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