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19 days ago
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Floor Housekeeper


The Lanesborough
Location: London
Job type: Permanent
Sector: Housekeeping and Laundry
Category: Housekeeper Jobs
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INFORMATION

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri (opening Spring 2022) and more than 150 private villas around the globe.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

Permanent FT

Start

Place

London, United Kingdom

MISSIONS

We are looking for an experienced and passionate Floor Housekeeper to join a fantastic team at the Lanesborough.

As a Floor Housekeeper you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. This role plays a key part in creating memorable experiences and must communicate guests' preferences and relevant information with every department for the guests' stay to be seamless. The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.

* Assign rooms and delegate jobs to room attendants on a daily basis.
* To supervise all standards of cleaning and servicing by the room attendant and house porters, to ensure that the standards are maintained.
* Ensure the flow of communication between Room Attendant, House porter, Supervisors and Butlers.
* Liaise with Maintenance Department to ensure that all assigned areas are fully maintained and in perfect working order, checking all equipment and reporting any faults.
* Liaise with Reception daily, to ensure that all requirements are carried out in relation to the Housekeeping Department; report daily any out-of-order rooms to Reception.
* To carry out any other Housekeeping supervisory duties that may be assigned by the Head of Housekeeping.
* Any incidents occurring with guests and/or property should be reported to either the Executive Housekeeper, Duty Manager or Security.
* Report any health and safety hazards that may occur in guest and staff areas to the Executive Housekeeper or Security.

BENEFITS

* Dental and Optical Benefits
* Season Ticket Loan
* Private Medical Insurance
* Meals on Duty
* Enhanced Pension Scheme
* Tailored Uniforms
* Cycle Scheme (Loan to Purchase)
* Dry Cleaning (Non Uniformed Ambassadors)
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs

PROFILE

* Previous experience within Housekeeping in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
* Experience in supervising a team
* Excellent command of the English language and a second language would be preferred
* Immaculate grooming standards
* Show drive for Excellent Customer Service leading by example
* Ability to work on own initiative is essential
* Knowledge of Opera system would be preferred

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

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INFORMATION

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri (opening Spring 2022) and more than 150 private villas around the globe.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

Permanent FT

Start

Place

London, United Kingdom

MISSIONS

We are looking for an experienced and passionate Floor Housekeeper to join a fantastic team at the Lanesborough.

As a Floor Housekeeper you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. This role plays a key part in creating memorable experiences and must communicate guests' preferences and relevant information with every department for the guests' stay to be seamless. The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.

* Assign rooms and delegate jobs to room attendants on a daily basis.
* To supervise all standards of cleaning and servicing by the room attendant and house porters, to ensure that the standards are maintained.
* Ensure the flow of communication between Room Attendant, House porter, Supervisors and Butlers.
* Liaise with Maintenance Department to ensure that all assigned areas are fully maintained and in perfect working order, checking all equipment and reporting any faults.
* Liaise with Reception daily, to ensure that all requirements are carried out in relation to the Housekeeping Department; report daily any out-of-order rooms to Reception.
* To carry out any other Housekeeping supervisory duties that may be assigned by the Head of Housekeeping.
* Any incidents occurring with guests and/or property should be reported to either the Executive Housekeeper, Duty Manager or Security.
* Report any health and safety hazards that may occur in guest and staff areas to the Executive Housekeeper or Security.

BENEFITS

* Dental and Optical Benefits
* Season Ticket Loan
* Private Medical Insurance
* Meals on Duty
* Enhanced Pension Scheme
* Tailored Uniforms
* Cycle Scheme (Loan to Purchase)
* Dry Cleaning (Non Uniformed Ambassadors)
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs

PROFILE

* Previous experience within Housekeeping in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
* Experience in supervising a team
* Excellent command of the English language and a second language would be preferred
* Immaculate grooming standards
* Show drive for Excellent Customer Service leading by example
* Ability to work on own initiative is essential
* Knowledge of Opera system would be preferred

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

*
Send this vacancy to a friend

*
Print details (new window)

*
Back to search results

*
Apply on company site

Email me jobs relevant to my job search

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