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11 days ago
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F&B Reservations Agent


Rosewood Hotels
Location: London
Job type: Permanent
Sector: Restaurant
Category: Accounts and Administration Jobs
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Role

We are currently looking for a Food & Beverage Reservations Agent to join our team of associates at Rosewood London. Our Food & Beverage Reservations Agents are appointed to respond to all reservation requests for our restaurants and bar with the aim of converting each request into a confirmed booking.

Key expectations of this role are:

• Possessing a thorough knowledge of the hotel's Food & Beverage offering including concepts and its offers from a product perspective.

• Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.

• Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.

• The ability to work in a team and build relationships with the others.

• Being organised and proactive in managing your tasks.

• Good communications skills in order to handle guests’ requests.

• Having good knowledge of the Open Table table management system.

All our associates have the opportunity to live by our culture by being engaging, refined and intuitive in everything they do. Our principles allow a high degree of creativity and empowerment to foster a culture of Relationship Hospitality.

Benefits

• 28 days paid holidays per annum including Bank Holidays

• Company pension scheme and life assurance

• 12 complimentary room nights and F&B discount worldwide

• Career development opportunities

• Free meals on duty

• Season ticket loan

About Us

Rosewood is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 20 properties and over 15 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Role

We are currently looking for a Food & Beverage Reservations Agent to join our team of associates at Rosewood London. Our Food & Beverage Reservations Agents are appointed to respond to all reservation requests for our restaurants and bar with the aim of converting each request into a confirmed booking.

Key expectations of this role are:

• Possessing a thorough knowledge of the hotel's Food & Beverage offering including concepts and its offers from a product perspective.

• Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.

• Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.

• The ability to work in a team and build relationships with the others.

• Being organised and proactive in managing your tasks.

• Good communications skills in order to handle guests’ requests.

• Having good knowledge of the Open Table table management system.

All our associates have the opportunity to live by our culture by being engaging, refined and intuitive in everything they do. Our principles allow a high degree of creativity and empowerment to foster a culture of Relationship Hospitality.

Benefits

• 28 days paid holidays per annum including Bank Holidays

• Company pension scheme and life assurance

• 12 complimentary room nights and F&B discount worldwide

• Career development opportunities

• Free meals on duty

• Season ticket loan

About Us

Rosewood is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 20 properties and over 15 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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