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21 days ago
Marriott Hotel - Birmingham
Location: Birmingham
Job type: Permanent
Contact: Katie
Category: Events and Conference Management Jobs

Event Executive

Birmingham Marriott Hotel

Sales and Events

JOB SUMMARY

The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.

Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and post event.

Recognizes opportunities to maximize revenue, conversion and drive repeat business.

The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

CANDIDATE PROFILE

Experience

  • Background in customer service role, sales, event management ideally within an hotel environment preferred

Skills and Knowledge

  • Effective sales skills

  • Knowledge of meetings & event management

  • Effective communication (verbal, listening, writing) and negotiation skills

  • Strong customer development and relationship management skills

  • Strong organization skills

  • Knowledge of contract management and legalities

  • Knowledge of menu planning, food presentation and banquet and event service operations

  • Knowledge of event technology products and services

  • Knowledge of current trends in event management and event technology

  • Knowledge of overall hotel operations as they affect department

  • Ability to execute against an agreed event and group strategy

  • Ability to use Microsoft Office software applications and hotel system applications

  • Strong problem-solving skills; encourages new innovative solutions when appropriate

  • Effective influence skills

  • Effective decision making skills

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