Birmingham Marriott Hotel
Sales and Events
The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.
Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and post event.
Recognizes opportunities to maximize revenue, conversion and drive repeat business.
The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
Background in customer service role, sales, event management ideally within an hotel environment preferred
Skills and Knowledge
Effective sales skills
Knowledge of meetings & event management
Effective communication (verbal, listening, writing) and negotiation skills
Strong customer development and relationship management skills
Strong organization skills
Knowledge of contract management and legalities
Knowledge of menu planning, food presentation and banquet and event service operations
Knowledge of event technology products and services
Knowledge of current trends in event management and event technology
Knowledge of overall hotel operations as they affect department
Ability to execute against an agreed event and group strategy
Ability to use Microsoft Office software applications and hotel system applications
Strong problem-solving skills; encourages new innovative solutions when appropriate
Effective influence skills
Effective decision making skills