7 months ago
Boutique hotel, DAKOTA EDINBURGH, are now seeking an enthusiastic and guest focused hospitality professional for the role of Duty Manager.
Located in South Queensferry, our 132-bedroom hotel features a destination cocktail Bar and brasserie-style Grill along with 3 meeting rooms.
Dakota is a lifestyle brand developed for the independent thinking, like-minded, aspirational and discerning traveller. We attract individuals who are passionate about service and are for people that like to do the simple things brilliantly. We currently have three hotels in Scotland as well as our newly opened property in Leeds city centre.
The primary responsibilities of the role are to:
-Uphold the responsibility of being the Duty Manager by leading the hotel through emergency evacuations and handling any guest issues.
-Be a hands-on manager within the operation and supporting Housekeeping, Reception and Food & Beverage wherever required throughout the day.
-Engage with guests and employees, driving a culture of continual development and spearheading our relentless commitment to provide guests with the highest levels of service.
-Champion guest recognition, carrying out meet & greets of our guests on check in and check out.
The attributes we are seeking in the chosen candidate are:
-Work any 5 days of out 7, with the contracted hours of 42.5 per week, and shift patterns generally being 06:45-16:15 or 14:25-23:15.
-At least 2 years experience as a supervisor, who works to motivate and develop your team.
-Excellent attention to detail and passionate about creating sensational guest experiences.
-At least 3 years experience working on hotel reception.
-1 year experience in food and beverage is strongly preferred.
If you are passionate about working with people and want to be part of an expanding company, one thing is certain: You’ll love Dakota.
For more information and to apply, please