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8 months ago
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Duty Manager


Shangri-La Hotel at The Shard
Location: London
Job type: Permanent
Sector: Housekeeping and Laundry
Category: General Manager Jobs
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Are you interested in working in one of the most iconic buildings in the World?

Do you have the drive, determination and hospitality experience to help drive forward our hotel to deliver the most memorable, exciting, innovative guest experiences to our customers?

If so, read on, as this could be the perfect role for you!

Shangri-La Hotel, At the Shard is looking for a resilient and passionate Duty Manager to oversee our Front Office division. Taking inspiration from the spires of London churches and the masts of tall ships depicted by the 18th century Venetian painter Canaletto, Renzo Piano designed The Shard as a spire-like sculpture emerging from River Thames. Outstanding architecture and pure luxury is why up to six thousand people per day visit The Shard’s restaurants, bars and why tens of thousands visit the Shangri-La Hotel, located on level 34-52 of this magnificent building. Join us on our exciting journey to be the iconic property to visit whilst in London.

The Ideal candidate to fill the role will provide the highest level of support in terms of managing the Front Office team and the day to day operation, under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-la Hotel & resorts.

The operation in the Shangri-La Hotel, At the Shard, London as you would expect, is very busy, and with The Shard, and The Shangri-La Hotel being two very iconic buildings in London you can understand why we attract millions of people a year through our doors.

If you have the resilience, experience and your desire is in line with ours to be the best in class please reach out as we would love to learn more about your experience.

Essential Requirements

* At least 2 years as Guest Service Team Leader in international class hotel

* Superior organisation and administration skills coupled with the ability to multi task and set priorities in a fast-paced environment

* Be highly organised and a reliable individual who is self-motivated, standards & customer service driven and detail orientated.

* Advanced level of English (both oral and written)

The role will attract a very competitive salary plus upselling opportunities whilst also providing other great benefits you would expect from such a global group including complimentary meals and drinks whilst on duty, free dry cleaning, company pension scheme, discounted rates at all Shangri-La properties, discounts at Shangri-La Hotel, At the Shard for you and three others in all of our food and beverage outlets, annual season ticket loan and discounts at most other retailers in the London Bridge area.

If you wish to be considered for this role, please send us your CV together with a cover letter which must include the following:

* salary expectations

* a brief overview of the reasons why you wish to join Shangri-La Hotel At The Shard

* specific details of your current entitlement to take up employment in the UK

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates

[Not translated in selected language]
Are you interested in working in one of the most iconic buildings in the World?

Do you have the drive, determination and hospitality experience to help drive forward our hotel to deliver the most memorable, exciting, innovative guest experiences to our customers?

If so, read on, as this could be the perfect role for you!

Shangri-La Hotel, At the Shard is looking for a resilient and passionate Duty Manager to oversee our Front Office division. Taking inspiration from the spires of London churches and the masts of tall ships depicted by the 18th century Venetian painter Canaletto, Renzo Piano designed The Shard as a spire-like sculpture emerging from River Thames. Outstanding architecture and pure luxury is why up to six thousand people per day visit The Shard’s restaurants, bars and why tens of thousands visit the Shangri-La Hotel, located on level 34-52 of this magnificent building. Join us on our exciting journey to be the iconic property to visit whilst in London.

The Ideal candidate to fill the role will provide the highest level of support in terms of managing the Front Office team and the day to day operation, under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-la Hotel & resorts.

The operation in the Shangri-La Hotel, At the Shard, London as you would expect, is very busy, and with The Shard, and The Shangri-La Hotel being two very iconic buildings in London you can understand why we attract millions of people a year through our doors.

If you have the resilience, experience and your desire is in line with ours to be the best in class please reach out as we would love to learn more about your experience.

Essential Requirements

* At least 2 years as Guest Service Team Leader in international class hotel

* Superior organisation and administration skills coupled with the ability to multi task and set priorities in a fast-paced environment

* Be highly organised and a reliable individual who is self-motivated, standards & customer service driven and detail orientated.

* Advanced level of English (both oral and written)

The role will attract a very competitive salary plus upselling opportunities whilst also providing other great benefits you would expect from such a global group including complimentary meals and drinks whilst on duty, free dry cleaning, company pension scheme, discounted rates at all Shangri-La properties, discounts at Shangri-La Hotel, At the Shard for you and three others in all of our food and beverage outlets, annual season ticket loan and discounts at most other retailers in the London Bridge area.

If you wish to be considered for this role, please send us your CV together with a cover letter which must include the following:

* salary expectations

* a brief overview of the reasons why you wish to join Shangri-La Hotel At The Shard

* specific details of your current entitlement to take up employment in the UK

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates

[Not translated in selected language]
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