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about 1 year ago
Marriott Hotels
Location: Edinburgh
Job type: Permanent
Sector: Front of House
Category: General Manager Jobs
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At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

We are currently recruiting for a Duty Manager to join our award winning Front Office team at the Sheraton Grand Hotel & Spa.

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.

Essential Functions

· Ensure that we create memorable experiences for our guests

· Supervise the daytime Front Desk and GSC Agents and assign specific task to manage the overall cleanliness and organization of the Front Desk.

· Being the first point of contact for any questions concerns of the staff around the daily operation.

· Handle guest complaints/requests and follow up with guests who have had issues and administer the GEI portal.

· Liaise with other key departments such as Housekeeping, Resort Sales, Events and Concierge

· Build strong relationships with all guests and internal customers

· Manage large group arrivals

· Allocation and welcome of all VIP guests

· Be aware of daily functions, events, VIP and group arrivals

· Ensure prompt, efficient and courteous reception of guests

· Record and administer arrivals and departures

· Assist in training new staff members, coach them and monitor their performance

· Ensure the desk is covered at all times, allocating meal breaks sensibly

· Full awareness of current daily status of Hotel

· Ensure smooth hand over to next shift

· Communication and recording of complaints

· Thoroughly conversant with all room types, décor and outlook

· Prepare documentation for daily business

· Take over project and assist the FOM with project management and carry out any other duties as required

· Cover Night Manager position in their absence when required


We are looking for someone who is energetic and self-motivated and who is ready to take the next step on your career path. Ideally you will have at least 2 years experience within the Front Office department within a 5 star environment, with supervisory experience preferred.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

· High school diploma required, additional hospitality training preferred.

· Extensive Knowledge of Internet/MS Office applications and related IT preferred.

· Extensive knowledge of the Opera PMS

· Starwood experience is a distinct advantage

· Lead and support the team

· To project a pleasant and positive professional image to all contacts at all times

· Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.

· Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

· Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.

· Excellent command of English language (verbal and written)

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.


In return we offer you a competitive salary along with several incentives as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty, dental and optical plans, discounted hotels and F & B), and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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