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9 days ago
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Director of Spa ** New Opening ** The Westin London City Hotel and Residences


Redefine BDL
Location: London
Job type: Permanent
Sector: Kitchen and Catering
Category: Spa, Golf and Fitness staff Jobs
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At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

We have commenced our search for an experienced Director of Spa to support the opening of the Westin London City Hotel Residencies. Due to open in the summer of 2021 and reporting to the Hotel Manager you will lead the team and spa operation at the newly created Westin Heavenly SPA. The 4,000 sq. ft. spa comprises six luxury treatment rooms, a gym and pool. You will liaise regularly with the hotel’s leadership team, as well as Spa associates and suppliers.

You will be responsible for all Spa and fitness functions including the following:

* Leading and managing the entire spa operation including contract agreements, inventory, and upkeep.

* Works proactively to improve guest satisfaction and delivering a positive and timely response to guest enquiries.

* Working with the Director of Sales on the spa’s sales and marketing strategy.

* Leading the spa team, fostering a culture of growth, development, and performance within the department.

* Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.

* Ensureing adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

To be considered for this role you will need:

* Extensive experience in leading high-profile, luxury spa operations, with a focus on strategic agility.

* Strong business acumen, such as managing P&L, budgets, and payroll.

* Comfortable working in dynamic, deadline-driven environments as well as being adaptive to change.

* Inspirational leadership skills and demonstratable experience in getting the best out of teams.

* Exceptional focus on customer care, with professional, welcoming, and confident communication skills; both face-to-face and in writing.

* Expert knowledge in current spa and fitness trends and treatments.

* Experience and knowledge in Shiatsu, Thai Massage and Reflexology are of advantage.

* Marriott experience desirable.

N.B. we are expecting high volumes of applications for this role and additional screening questions have been included in the initial application process. We will not be accepting applications made by direct email, messages on LinkedIn or unsolicited CV's via recruiters/agency. We are also not in a position to sponsor employees on a Tier 2 working visa.

Where Will You Be Working?

The Westin London City Hotel & Residences will be a key part of the redevelopment of the former Queensbridge House site, as well as an independently operated destination restaurant. The site stretches from Queenhithe Dock – the oldest in London – and runs north to south, bridging across Upper Thames Street and giving it a prominent position over one of the primary arterial routes through the City of London. Highly visible from the South Bank, the hotel will also benefit from panoramic views over the River Thames and will complete the northern riverbank walkway between the Tower of London and Millennium Bridge.

The hotel will be the first under Marriott’s Westin brand in the UK. The hotel’s 222 guest rooms, including 10 suites and Presidential Suite, are designed to offer guests a nature-inspired respite in the centre of a bustling city, expertly balancing a calming palette of natural colours with contrasting tones, textures and materials. The development also includes a fitness and leisure suite, conference facilities, plus a restaurant and wine bar with spectacular views over the River Thames.

The hotel will feature an indoor swimming pool, idyllic 375m² spa and WestinWORKOUT® fitness studio with state-of-the-art TRX® exercise equipment. In addition, 830m² of ultra-modern meeting and event space will be available, including a Junior Ballroom and four meeting rooms, as well as a 24-hour business centre.

What's In It For You?

People love to work with RBH because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There's open, clear communication from the top

* We've got great career development opportunities

* There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes.

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Flexible working arrangements because we know your life comes first

* Healthcare plans and Insurance plans (just in case)

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RHB is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

We have commenced our search for an experienced Director of Spa to support the opening of the Westin London City Hotel Residencies. Due to open in the summer of 2021 and reporting to the Hotel Manager you will lead the team and spa operation at the newly created Westin Heavenly SPA. The 4,000 sq. ft. spa comprises six luxury treatment rooms, a gym and pool. You will liaise regularly with the hotel’s leadership team, as well as Spa associates and suppliers.

You will be responsible for all Spa and fitness functions including the following:

* Leading and managing the entire spa operation including contract agreements, inventory, and upkeep.

* Works proactively to improve guest satisfaction and delivering a positive and timely response to guest enquiries.

* Working with the Director of Sales on the spa’s sales and marketing strategy.

* Leading the spa team, fostering a culture of growth, development, and performance within the department.

* Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.

* Ensureing adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

To be considered for this role you will need:

* Extensive experience in leading high-profile, luxury spa operations, with a focus on strategic agility.

* Strong business acumen, such as managing P&L, budgets, and payroll.

* Comfortable working in dynamic, deadline-driven environments as well as being adaptive to change.

* Inspirational leadership skills and demonstratable experience in getting the best out of teams.

* Exceptional focus on customer care, with professional, welcoming, and confident communication skills; both face-to-face and in writing.

* Expert knowledge in current spa and fitness trends and treatments.

* Experience and knowledge in Shiatsu, Thai Massage and Reflexology are of advantage.

* Marriott experience desirable.

N.B. we are expecting high volumes of applications for this role and additional screening questions have been included in the initial application process. We will not be accepting applications made by direct email, messages on LinkedIn or unsolicited CV's via recruiters/agency. We are also not in a position to sponsor employees on a Tier 2 working visa.

Where Will You Be Working?

The Westin London City Hotel & Residences will be a key part of the redevelopment of the former Queensbridge House site, as well as an independently operated destination restaurant. The site stretches from Queenhithe Dock – the oldest in London – and runs north to south, bridging across Upper Thames Street and giving it a prominent position over one of the primary arterial routes through the City of London. Highly visible from the South Bank, the hotel will also benefit from panoramic views over the River Thames and will complete the northern riverbank walkway between the Tower of London and Millennium Bridge.

The hotel will be the first under Marriott’s Westin brand in the UK. The hotel’s 222 guest rooms, including 10 suites and Presidential Suite, are designed to offer guests a nature-inspired respite in the centre of a bustling city, expertly balancing a calming palette of natural colours with contrasting tones, textures and materials. The development also includes a fitness and leisure suite, conference facilities, plus a restaurant and wine bar with spectacular views over the River Thames.

The hotel will feature an indoor swimming pool, idyllic 375m² spa and WestinWORKOUT® fitness studio with state-of-the-art TRX® exercise equipment. In addition, 830m² of ultra-modern meeting and event space will be available, including a Junior Ballroom and four meeting rooms, as well as a 24-hour business centre.

What's In It For You?

People love to work with RBH because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There's open, clear communication from the top

* We've got great career development opportunities

* There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes.

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Flexible working arrangements because we know your life comes first

* Healthcare plans and Insurance plans (just in case)

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RHB is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
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