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15 days ago
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Director of Banquets


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Events and Functions
Category: Accounts and Administration Jobs
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Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is looking for a Director of Event & Banquets to join our Event and Banquets Team!

Overview

The Director of Banquet and Events is responsible for the management of all aspects of the B&E department in accordance with hotel standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements, and maintains a management philosophy that serves as a guide to B&E associates.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Maintain complete knowledge of and comply with all hotel/departmental policies and procedures, ensuring that Catering associates are informed as well.

* Liaise daily with B&E associates to review the status of business, schedules, priority assignments, bookings, and all information pertinent to the department operation.

* Check with the secretary throughout the day to ensure that all-clerical work is processed on a timely basis.

* Direct and monitor the performance of B&E associates, ensuring that all procedures are followed; correct any deficiencies with respective personnel.

* Organize and delegate traces for follow-up; be familiar with the status of each.

* Ensure that B&E offices are kept organized and clean.

* Review the Captain's reports/logbook for previous day functions; follow up any problems noted and file.

* Review Banquet sales for the previous day; resolve discrepancies with Accounting; track revenue against budget.

* Review Banquet checks for the previous day's functions; ensure accuracy of charges and presence of guest signature; resolve discrepancies.

* Establish a departmental manual identifying all policies relevant to booking functions with respective charges.

* Ensure that B&E associates are knowledgeable of such:

* Function room capacities and various setups

* Blocking space (definite/tentative)

* Use of all forms

* Menus and pricing

* Guarantee policy

* Cancellation policy

* Payment policy

* Room rental charges

* Corkage fees

* Food handling policy

* Service charges

* Coatroom policy

* Miscellaneous pricing (floral, entertainment, etc.)

* Shipping/receiving policies

* Lost and found policy

* Ensure that B&E associates are familiar with Banquet service standards to better sell the facilities.

* Review B&E associates' request to block space to ensure that appropriate space is blocked to accommodate the group's requirements and to maximize labor costs; resolve any discrepancies.

* Establish and monitor the file and trace system.

* Assign specific files and sales objectives to catering personnel.

* Ensure client files are kept organized and current with all required information.

* Monitor and handle inquiry calls on a timely basis.

* Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.

* Monitor departmental call reports and assist Catering associates in determining follow-up actions.

* Monitor response time to messages, ensuring that all messages are returned promptly.

* Establish standardized form letters for use by all Catering associates as a response to inquiries, tentative/ definite bookings, thank you, cancellations, and re-bookings.

* Ensure appropriate letters are sent and filed.

* Actively solicit and book business following hotel standards.

* Meet with clients to work out the details of their functions.

* Escort clients through the property and highlight features of the facility as well as available services.

* Suggestively sell menus, which meet the client's needs and maximize revenues.

* Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities.

* Liaise with the Executive Chef to plan special requests for clients and special event menus; arrange introductions between the client and Chef.

* Where appropriate, coordinate arrangements for a Chef's table to persuade profitable potential clients.

* Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients, and distributed to designated departments on a timely basis; resolve any discrepancies with respective Catering associates.

* Review estimated guarantees and ensure that firm guarantees are obtained by appropriate business days prior to scheduled function; ensure that the overset figure complies with established standards.

* Monitor the preparation and distribution of the Daily Event Sheet; ensure that all information is complete and accurate and distributed on a timely basis.

* Monitor changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis in order to best serve the client; resolve discrepancies with catering associates.

* Monitor the preparation and distribution of the Weekly Event Sheet; resolve any incomplete information or problems with respective Catering associates prior to the distribution of the sheet.

* Identify groups, which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels.

* Prepare and distribute the weekly Catering forecast identifying covers and sales by meal period.

* Ensure that a Banquet check is typed for each function one day prior to the scheduled event and given to the Banquet department.

* Monitor the accurate record of each check issued and ensure the security of all unused checks.

* Ensure that door cards are typed for each scheduled function and properly posted.

* Prepare and distribute amenity request forms for specified clients; obtain designated approvals and follow up on delivery.

* Check function room setups prior to guest arrival, ensuring all details are in agreement with the client's requirements and hotel standards; ensure respective personnel correct deficiencies.

* Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation.

* Assist in plate up of meals as requested; ensure that standards are met.

* Welcome group contact upon arrival at function and ensure guest satisfaction.

* Check that functions are properly staffed to provide the required standard of service; ensure that associates are well-groomed; resolve any deficiencies with the Banquet Manager and/or Supervisor on duty.

* Assist in supervising the service of functions, ensuring guest satisfaction.

* Monitor, handle, and process all billing/payment procedures according to Accounting standards.

* Monitor guest reactions and confer with service associates to ensure guest satisfaction.

* Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

* Promote positive guest relations at all times.

* Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

* Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction.

* Contact clients after scheduled functions to ensure guest satisfaction and to solicit rebooking.

* Conduct weekly B.E.O. review meetings; resolve any discrepancies.

* Attend designated meetings, menu, and wine tastings.

* Conduct ongoing training with existing associates.

* Provide feedback to B&E associates on their performance; handle disciplinary problems and counsel employees according to hotel standards.

* Foster and promote a cooperative working climate, maximizing productivity, and employee morale.

* Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules throughout the shift to meet the business demands.

* Ensure that Catering associates report to work as scheduled; document any late or absent employees.

* Prepare and submit daily/weekly payroll records.

* Conduct function book review as scheduled with the Director of Sales; agree on the potential dates, which pose a negative impact on the available function space; confirm release dates for "hold all space"; ensure that Catering associates comply with restricted dates; resolve discrepancies.

* Prepare and distribute the monthly booking report according to procedures; compare actual to forecast.

* Monitor, maintain, and distribute a monthly-Lost Business Report following hotel standards; ensure appropriate pieces of lost business are traced for future solicitation.

* Prepare and distribute an annual catering-marketing plan in accordance with hotel specifications; assign monthly action steps to Catering associates and follow up on each; adjust and update the marketing plan each quarter.

* All other duties as required.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

* Medical, Dental, Vision, Disability, Life Insurance, and Retirement benefits

* Robust PTO program

* Complimentary Room Nights

* We encourage personal and professional growth and offer many global talent development opportunities to allow our Associate to continue the Rosewood Journey

Connect with us

* LinkedIn: -******

* Facebook: -******

* Instagram: -******
Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is looking for a Director of Event & Banquets to join our Event and Banquets Team!

Overview

The Director of Banquet and Events is responsible for the management of all aspects of the B&E department in accordance with hotel standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements, and maintains a management philosophy that serves as a guide to B&E associates.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Maintain complete knowledge of and comply with all hotel/departmental policies and procedures, ensuring that Catering associates are informed as well.

* Liaise daily with B&E associates to review the status of business, schedules, priority assignments, bookings, and all information pertinent to the department operation.

* Check with the secretary throughout the day to ensure that all-clerical work is processed on a timely basis.

* Direct and monitor the performance of B&E associates, ensuring that all procedures are followed; correct any deficiencies with respective personnel.

* Organize and delegate traces for follow-up; be familiar with the status of each.

* Ensure that B&E offices are kept organized and clean.

* Review the Captain's reports/logbook for previous day functions; follow up any problems noted and file.

* Review Banquet sales for the previous day; resolve discrepancies with Accounting; track revenue against budget.

* Review Banquet checks for the previous day's functions; ensure accuracy of charges and presence of guest signature; resolve discrepancies.

* Establish a departmental manual identifying all policies relevant to booking functions with respective charges.

* Ensure that B&E associates are knowledgeable of such:

* Function room capacities and various setups

* Blocking space (definite/tentative)

* Use of all forms

* Menus and pricing

* Guarantee policy

* Cancellation policy

* Payment policy

* Room rental charges

* Corkage fees

* Food handling policy

* Service charges

* Coatroom policy

* Miscellaneous pricing (floral, entertainment, etc.)

* Shipping/receiving policies

* Lost and found policy

* Ensure that B&E associates are familiar with Banquet service standards to better sell the facilities.

* Review B&E associates' request to block space to ensure that appropriate space is blocked to accommodate the group's requirements and to maximize labor costs; resolve any discrepancies.

* Establish and monitor the file and trace system.

* Assign specific files and sales objectives to catering personnel.

* Ensure client files are kept organized and current with all required information.

* Monitor and handle inquiry calls on a timely basis.

* Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.

* Monitor departmental call reports and assist Catering associates in determining follow-up actions.

* Monitor response time to messages, ensuring that all messages are returned promptly.

* Establish standardized form letters for use by all Catering associates as a response to inquiries, tentative/ definite bookings, thank you, cancellations, and re-bookings.

* Ensure appropriate letters are sent and filed.

* Actively solicit and book business following hotel standards.

* Meet with clients to work out the details of their functions.

* Escort clients through the property and highlight features of the facility as well as available services.

* Suggestively sell menus, which meet the client's needs and maximize revenues.

* Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities.

* Liaise with the Executive Chef to plan special requests for clients and special event menus; arrange introductions between the client and Chef.

* Where appropriate, coordinate arrangements for a Chef's table to persuade profitable potential clients.

* Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients, and distributed to designated departments on a timely basis; resolve any discrepancies with respective Catering associates.

* Review estimated guarantees and ensure that firm guarantees are obtained by appropriate business days prior to scheduled function; ensure that the overset figure complies with established standards.

* Monitor the preparation and distribution of the Daily Event Sheet; ensure that all information is complete and accurate and distributed on a timely basis.

* Monitor changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis in order to best serve the client; resolve discrepancies with catering associates.

* Monitor the preparation and distribution of the Weekly Event Sheet; resolve any incomplete information or problems with respective Catering associates prior to the distribution of the sheet.

* Identify groups, which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels.

* Prepare and distribute the weekly Catering forecast identifying covers and sales by meal period.

* Ensure that a Banquet check is typed for each function one day prior to the scheduled event and given to the Banquet department.

* Monitor the accurate record of each check issued and ensure the security of all unused checks.

* Ensure that door cards are typed for each scheduled function and properly posted.

* Prepare and distribute amenity request forms for specified clients; obtain designated approvals and follow up on delivery.

* Check function room setups prior to guest arrival, ensuring all details are in agreement with the client's requirements and hotel standards; ensure respective personnel correct deficiencies.

* Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation.

* Assist in plate up of meals as requested; ensure that standards are met.

* Welcome group contact upon arrival at function and ensure guest satisfaction.

* Check that functions are properly staffed to provide the required standard of service; ensure that associates are well-groomed; resolve any deficiencies with the Banquet Manager and/or Supervisor on duty.

* Assist in supervising the service of functions, ensuring guest satisfaction.

* Monitor, handle, and process all billing/payment procedures according to Accounting standards.

* Monitor guest reactions and confer with service associates to ensure guest satisfaction.

* Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

* Promote positive guest relations at all times.

* Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

* Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction.

* Contact clients after scheduled functions to ensure guest satisfaction and to solicit rebooking.

* Conduct weekly B.E.O. review meetings; resolve any discrepancies.

* Attend designated meetings, menu, and wine tastings.

* Conduct ongoing training with existing associates.

* Provide feedback to B&E associates on their performance; handle disciplinary problems and counsel employees according to hotel standards.

* Foster and promote a cooperative working climate, maximizing productivity, and employee morale.

* Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules throughout the shift to meet the business demands.

* Ensure that Catering associates report to work as scheduled; document any late or absent employees.

* Prepare and submit daily/weekly payroll records.

* Conduct function book review as scheduled with the Director of Sales; agree on the potential dates, which pose a negative impact on the available function space; confirm release dates for "hold all space"; ensure that Catering associates comply with restricted dates; resolve discrepancies.

* Prepare and distribute the monthly booking report according to procedures; compare actual to forecast.

* Monitor, maintain, and distribute a monthly-Lost Business Report following hotel standards; ensure appropriate pieces of lost business are traced for future solicitation.

* Prepare and distribute an annual catering-marketing plan in accordance with hotel specifications; assign monthly action steps to Catering associates and follow up on each; adjust and update the marketing plan each quarter.

* All other duties as required.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

* Medical, Dental, Vision, Disability, Life Insurance, and Retirement benefits

* Robust PTO program

* Complimentary Room Nights

* We encourage personal and professional growth and offer many global talent development opportunities to allow our Associate to continue the Rosewood Journey

Connect with us

* LinkedIn: -******

* Facebook: -******

* Instagram: -******
Apply on company site

Email me jobs relevant to my job search

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