about 1 month ago
The Principal York
Conference & Events Operations Supervisor within The Conference & Banqueting Team of The Year 2017
The Principal York, adjacent to the train station and dating back to 1878, provides the first tangible glimpse of the ambitions for and investment in the new Principal hotel brand. All of the hotel’s 155 bedrooms have been given a beautiful new look and feel by interior architects Goddard Littlefair, whilst the newly refurbished public spaces include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel also has a new restaurant – The Refectory Kitchen & Terrace, serving fresh, seasonal produce from “God’s Own Country” – as well as a comfortable, cosy bar called the Chapter House.
The hotel’s most recent accolades include Conference & Banqueting Team of the Year at the prestigious Hotel Catey Awards 2017 along with Hotel of the Year 2017 at The Visit York Tourism Awards, for the 2nd year running.
Conference and Events Supervisor
What is the main purpose of the role?
Reporting to The Conference & Event Operations Manager, you will assist the team to maintain first class product and service delivery in event operations to ensure guest satisfaction, whilst maximising the department’s performance.
On a daily basis you will lead and supervise the conference and event operation, having a thorough knowledge of the daily operation is key along with forward planning to ensure we are delivering an intuitive service. This will be a daily part of your role as is liaising with guest/clients/organisers to ensure we are meeting their service expectations and dealing with any requests the client may have.
You will liaise with other departments in the hotel to ensure the events operations runs smoothly and effectively, as well as briefing the team on the running order of the day, priorities, and work schedules. You will support the management team in forecasting and daily planning of rota’s, along with daily bitesize training sessions in the department as well as wider operational and people management tasks.
The Ideal Candidate
The successfully Conference & Event Operations Supervisor will be professional and passionate about guest service and will have proven experience in conference and events service in a similar style and size environment. Experience of supervising a team is essential as is the ability to motivate and lead to success. The ideal candidate will have excellent communication skills and will pride themselves in having a positive and ‘can do’ attitude.
* A competitive salary
* 31 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
* Hotel based incentive and recognition schemes
* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
* Discounted accommodation with competitive colleague rates at our other hotels
* Long service awards which increase with length of service
* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
* Financial rewards for delivering sensational service
* Free meals on duty