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15 days ago
only 13 days until close

Concierge Supervisor


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
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Rosewood Baha Mar’s Concierge Supervisor will work together with the Chief Concierge and is responsible for overall supervision and efficient functioning of the Concierge department ensuring the highest level of personalized, friendly and outstanding guest service that exceeds expectations.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

*

Ensure that standards are maintained at a superior level on a daily basis.

*

Manage day to day operation of concierge department through activities including, but not limited to staffing, payroll and scheduling.

*

Actively respond to and satisfy guest requests and complaints.

*

Maintain accurate records of all guest request items.

*

Receive and distribute all guest mail. Hold for arrival when necessary.

*

Assist with development of all training-related materials and train Concierge staff and all hotel employees in Concierge procedures.

*

Conduct meetings regularly within the department.

*

Interact in courteous and professional manner with all guests, staff and community members.

*

Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

*

Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

*

Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.

*

Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

*

Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

*

Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

*

Maintain clean and safe work area.

*

All other duties as required.
Rosewood Baha Mar’s Concierge Supervisor will work together with the Chief Concierge and is responsible for overall supervision and efficient functioning of the Concierge department ensuring the highest level of personalized, friendly and outstanding guest service that exceeds expectations.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

*

Ensure that standards are maintained at a superior level on a daily basis.

*

Manage day to day operation of concierge department through activities including, but not limited to staffing, payroll and scheduling.

*

Actively respond to and satisfy guest requests and complaints.

*

Maintain accurate records of all guest request items.

*

Receive and distribute all guest mail. Hold for arrival when necessary.

*

Assist with development of all training-related materials and train Concierge staff and all hotel employees in Concierge procedures.

*

Conduct meetings regularly within the department.

*

Interact in courteous and professional manner with all guests, staff and community members.

*

Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

*

Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

*

Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.

*

Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

*

Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

*

Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

*

Maintain clean and safe work area.

*

All other duties as required.
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