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4 months ago
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Concierge


Rosewood Hotels
Location: UK
Job type: Part Time
Sector: Front of House
Category: Accounts and Administration Jobs
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Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is looking for a Part-Time Concierge to join our Front Services Team!

Overview

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorts VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPs upon arrival and follows through attention throughout the stay.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

* Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.

* Maintain positive guest relations at all times.

* Resolve guest complaints, ensuring guest satisfaction.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

* Maintain complete knowledge of all hotel features/services, hours of operation, all hotel restaurant food concepts, menu price range, dress code, and ambiance, all hotel room types, numbers/names, layout, appointments, amenities, and locations, all hotel room rates, special packages, and promotions, daily house count and expected arrivals/departures (particularly VIPs), scheduled daily group activities, names, and location of meeting/banquet rooms, local events, attractions, holiday schedules.

* Meet with Supervisor/departing Concierge to review business status and follow-up actions.

* Review designated in-house guest list and be familiar with guests' names and room locations.

* Answer department telephone using correct salutations and telephone etiquette.

* Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of the request.

* Coordinate guest requests with designated vendors which may include.

* All other duties as required.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

* Medical

* Dental

* Vision

* Life Insurance and AD&D

* Short Term and Long-Term Disability

* Complimentary Room Nights

Connect with us

* LinkedIn: -******

* Facebook: -******

* Instagram: -******
Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is looking for a Part-Time Concierge to join our Front Services Team!

Overview

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorts VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPs upon arrival and follows through attention throughout the stay.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

* Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.

* Maintain positive guest relations at all times.

* Resolve guest complaints, ensuring guest satisfaction.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

* Maintain complete knowledge of all hotel features/services, hours of operation, all hotel restaurant food concepts, menu price range, dress code, and ambiance, all hotel room types, numbers/names, layout, appointments, amenities, and locations, all hotel room rates, special packages, and promotions, daily house count and expected arrivals/departures (particularly VIPs), scheduled daily group activities, names, and location of meeting/banquet rooms, local events, attractions, holiday schedules.

* Meet with Supervisor/departing Concierge to review business status and follow-up actions.

* Review designated in-house guest list and be familiar with guests' names and room locations.

* Answer department telephone using correct salutations and telephone etiquette.

* Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of the request.

* Coordinate guest requests with designated vendors which may include.

* All other duties as required.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

* Medical

* Dental

* Vision

* Life Insurance and AD&D

* Short Term and Long-Term Disability

* Complimentary Room Nights

Connect with us

* LinkedIn: -******

* Facebook: -******

* Instagram: -******

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