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about 1 year ago
Portland Brown
Salary: £19.5k - 20.5k per year + benefits
Location: London
Job type: Permanent
Contact: Vicky Kenyon
Sector: Front of House
Category: Concierge Jobs

Do you live and breathe giving exceptional customer service? Portland Brown is recruiting for a field-based Concierge to join our team in London. On top of your starting salary of £19,500, you’ll get an additional £1,000 bonus, and some great benefits too – we’ll cover all your work expenses, plus 70% of your London travel card costs.

We don’t just provide serviced apartments, we provide a home-from-home for our guests. Going the extra mile comes as second nature – if that means rushing to Heathrow Terminal Five to reunite you with your forgotten passport, then we make it happen. It’s this reliability and commitment that sets us apart from others, and we’re looking for someone with this level of care and dedication to join our team.

What you’ll be doing:

As first point of contact for our guests, you’ll be responsible for ensuring everyone is cared for with an exceptional level of customer service, from arrival to departure and beyond.

Your day will begin in the office, where you’ll be briefed on the duties for your shift, before heading out to your first apartment visit. You’ll be responsible for:

  • Guest Arrivals / Departures
  • Guest Services
  • Customer Relations

What we need from you:

  • Customer-focused with excellent communication and interpersonal skills
  • Highly organised with strong time management, able to prioritise own workload
  • Self-motivated and hardworking with drive, energy and enthusiasm
  • IT Literate: Internet Explorer & MS Office (additional training for our systems is provided)
  • Able to be proactive and take initiative to find solutions to problems
  • Accuracy and attention to detail
  • Valid driving licence is essential
  • Well presented
  • Team player

What we can offer you:

At Portland Brown, we look after people – our ethos applies as much to our employees as it does to our guests. As well as covering all your work expenses and helping towards your travel card costs, you’ll get fantastic benefits including: 28 days holiday; weekend shift uplift; company health care scheme; uniform provided; quarterly staff parties; free fruit!

Other companies claim to care; we can prove it. If you’re a people person who loves giving 5-star service, then you could be just who we’re looking for to care for our guests – apply today and start your career as a Concierge with Portland Brown.

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