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9 months ago
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Concierge


Edwardian Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Concierge Jobs
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At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Concierge

In this role, you will become part of the Edwardian family and work within Front of House in Radisson Blu Edwardian New Providence Wharf

Duties and Responsibilities:

* Creates 100% guest satisfaction by providing the Edwardian Hotels London experience Leads by example, and motivates employees to make people feel special

* To continuously update own knowledge of services, facilities and experiences in London so as to offer our guests the best possible recommendations to exceed the expectations

* To ensure all customer enquiries are acknowledged immediately and responded to within 2 hours, to the highest standard, email requests have 24 hour response time

* To adhere to company health, hygiene, safety and emergency procedures

Key Requirements

Key requirements:

* Good spoken and written communication skills in English

* Ability to stay calm under pressure and multi task.

* Understands how to use IT applications: Opera, Ramco and EHL Apps

* Valid UK or EU driving license.

We Believe In Developing and Delighting Our Hosts So You Will Receive:

* Competitive Salary

* Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)

* Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

* Discounts on food and beverage up to 30% in all Edwardian restaurants and bars

* Discounts on Spas and beauty treatments

* Hot meals and salad bar, teas, coffees and juices provided each day

* Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.
At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Concierge

In this role, you will become part of the Edwardian family and work within Front of House in Radisson Blu Edwardian New Providence Wharf

Duties and Responsibilities:

* Creates 100% guest satisfaction by providing the Edwardian Hotels London experience Leads by example, and motivates employees to make people feel special

* To continuously update own knowledge of services, facilities and experiences in London so as to offer our guests the best possible recommendations to exceed the expectations

* To ensure all customer enquiries are acknowledged immediately and responded to within 2 hours, to the highest standard, email requests have 24 hour response time

* To adhere to company health, hygiene, safety and emergency procedures

Key Requirements

Key requirements:

* Good spoken and written communication skills in English

* Ability to stay calm under pressure and multi task.

* Understands how to use IT applications: Opera, Ramco and EHL Apps

* Valid UK or EU driving license.

We Believe In Developing and Delighting Our Hosts So You Will Receive:

* Competitive Salary

* Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)

* Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family

* Discounts on food and beverage up to 30% in all Edwardian restaurants and bars

* Discounts on Spas and beauty treatments

* Hot meals and salad bar, teas, coffees and juices provided each day

* Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.
Apply

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