24 days ago
JOB PURPOSE SUMMARY: ▪ To achieve cluster M&E and groups budgets ▪ To measure the team against performance ▪ To ensure that the needs of all M&E clients are met and exceeded from initial enquiry through the event to close of billing and follow up. ▪ To actively promote the property and maximise opportunities to sell meeting space, both through pro active selling and via exceptional customer service ▪ To lead and Mange the Meeting & Event/Groups team
What we look for
SKILLS AND ATTRIBUTES ▪ Highly guest focused with a passion for great service and a drive for guest satisfaction ▪ Can demonstrate commercial awareness and acts upon shortfalls in revenue ▪ Can lead a team to success, conduct 1:1’s, appraisals and work on development of the team ▪ Comfortable in a front line role facing the public ▪ Empathetic and able to build relationships ▪ An open personality who is relaxed and natural in their interactions ▪ Accurate with good attention to detail ▪ Able to create a positive first impression and be an ambassador for the brand and glh
What's in it for you?
Enjoy a stay in our hotels for as little as £30 per night, plus get rooms for Family & Friends for as little as £45!
* Half price food and drink at any GLH hotels, for you and your friends!
* Generous employment Referral Scheme Program - up to £1000 per friend
* Money off your shopping at Tesco’s, Boots, H&M, John Lewis, M&S, ASOS, Apple, The North Face and many more high street stores
* Reduced gym memberships and online classes
* Access to 24/7 Employee Assistance Programme – anonymous help, advice and support on any issues you may be experiencing.
* Pension Scheme - additional employer contribution
* Access to a wide range of online training resources
* Apprenticeships available