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3 months ago
Soho House
Location: UK
Job type: Permanent
Sector: Restaurant
Category: General Manager Jobs
Club Manager - Babington House

Full Time

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Vibe…

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.

The Venue...

Set in 18 acres in the heart of Somerset, Babington House opened in 1998 for those who wanted to enjoy the countryside but weren’t prepared to compromise on urban luxuries. With 32 individually designed bedrooms for all occasions as well as the Main House were you will find the restaurant, traditional stone Orangery, Deli Bar, Library, Snooker Room and Study.

Other facilities at Babington House include the Cowshed Relax spa, indoor and outdoor heated pools, a gym, steam room, sauna, and Cinema. The grounds have tennis courts, a cricket pitch, croquet lawn, walled garden which or gardens grow herbs, vegetables which supply our kitchen daily as well as our onsite chapel and idyllic lake.

The role...

As Club Manager of Babington House, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude and ‘yes yes yes’ mentality in alignment with The Soho House Ethos.

Main Duties and Responsibilities

* Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
* Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
* Ensuring that members and guests have a great experience and resolving any issues before they depart
* Provide support directly to the team on the floor including (but not limited to):
* Leading by example with a hands-on approach, setting an energetic pace and standards
* Daily assignments of responsibilities to all the team
* Organization and control of mise en place
* Daily staff briefings including comprehensive information on members and guests and any other relevant information
* Showing leadership thorough thoughtful decision making
* Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
* Taking immediate corrective action when any incidents occur

* Ordering and purchasing of products for the Club
* Manage and operate the POS system and ensure all items are updated as necessary
* Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
* To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
* Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s deadlines for menu printing
* Coordinate tasks and work with other departments to ensure that the department runs efficiently
* Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
* Ensure employee compliance with company standards and policies and external regulations
* Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
* Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
* Maintain the highest level of appearance at all times
* Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
* Carry out any reasonable task as requested by management

P&D Responsibilities

* Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently
* Manage the Annual leave responsibly ensuring that employees take their entitlement within the year
* Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
* Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards
* Communicate via regular team meetings, one to one job chats and training sessions
* Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines
* Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures
* Participate and lead internal trainings and attend external trainings where necessary
* Train and develop the team to deliver to Soho standards and exceed customer’s expectations
* Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met

Finance and Economy

* Report cash takings accurately on a daily basis ensuring adherence to company policies
* Provide analysis of P&L on a weekly basis to GM & FC
* Maintain costs and wage margins within budget
* Compile and present annual budget collectively with the FC
* Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability
* Organize weekly/monthly/annual stock take (inventory) of CGS and all related F&B products according to procedures from FC
* Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources)

Health & Safety

* Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food & beverage-related departments or areas
* Ensure daily fridge temperature records and food labelling are maintained and up to date at all times
* Maintain the highest level of health and hygiene standards and respect HACCP
* Ensure the team are trained in HACCP and any other company, local or global requirements for food safety
* Ensure personal hygiene requirements are adhered to
* Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities
* Act on any reports of suspicious persons or activities and ensure that all potential and real hazards are reported and rectified immediately
* Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people
* Be fully conversant with all Fire, Emergency and Bomb procedures (internal & external)
* Ensure the team wears appropriate protective clothing when necessary


Own transport due to rural location.

Right to work in the UK.


Our benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

* One of the most competitive salaries within the hospitality industry
* Fantastic career growth and personal development opportunities, with an opportunity to travel abroad with us
* Meal on shift
* Our food and drinks network, Cookhouse & House Tonic. which offers a monthly calendar of interactive trainings, guest demonstrations from industry professionals, sourcing and tasting trips and our own in-house magazine
* Subsidised gym memberships, pension and great discounts across our sites

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