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13 days ago
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Chinese Restaurant Manager


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Restaurant
Category: Waiting Staff Jobs
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ABOUT OUR DEPARTMENT / TEAM

Food and Beverage Division is one of the focal divisions to generate the revenue for hotel business. There are 9 F&B Venues / Stewarding / Services under the F&B Division with diverse team members of about 200 people.

THE IMPACT OF THIS ROLE

As a Chinese Restaurant Manager’s responsibilities include maintaining the restaurant’s revenue, profitability and quality goals, ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified service staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

KEY RESPONSIBILITIES

* Coordinate daily Front of the House and Back of the House restaurant operations

* Deliver superior service and maximize customer satisfaction

* Respond efficiently and accurately to customer complaints

* Regularly review product quality and research new vendors

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Ensure compliance with sanitation and safety regulations

* Manage restaurant’s good image and suggest ways to improve it

* Control operational costs and identify measures to cut waste

* Create detailed reports on weekly, monthly and annual revenues and expenses

* Promote the brand in the local community through word-of-mouth and restaurant events

* Recommend ways to reach a broader audience (e.g. discounts and social media ads)

* Train new and current employees on proper customer service practices

* Implement policies and protocols that will maintain future restaurant operations
ABOUT OUR DEPARTMENT / TEAM

Food and Beverage Division is one of the focal divisions to generate the revenue for hotel business. There are 9 F&B Venues / Stewarding / Services under the F&B Division with diverse team members of about 200 people.

THE IMPACT OF THIS ROLE

As a Chinese Restaurant Manager’s responsibilities include maintaining the restaurant’s revenue, profitability and quality goals, ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified service staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

KEY RESPONSIBILITIES

* Coordinate daily Front of the House and Back of the House restaurant operations

* Deliver superior service and maximize customer satisfaction

* Respond efficiently and accurately to customer complaints

* Regularly review product quality and research new vendors

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Ensure compliance with sanitation and safety regulations

* Manage restaurant’s good image and suggest ways to improve it

* Control operational costs and identify measures to cut waste

* Create detailed reports on weekly, monthly and annual revenues and expenses

* Promote the brand in the local community through word-of-mouth and restaurant events

* Recommend ways to reach a broader audience (e.g. discounts and social media ads)

* Train new and current employees on proper customer service practices

* Implement policies and protocols that will maintain future restaurant operations
Apply on company site

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