about 1 year ago
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
· Previous experience working within a hospitality related job.
Skills and Knowledge
· Strong Communication skills (verbal, listening, writing)
· Pro-active and reliable
· Able to work alone and within a team
Education or Certification
· Good level of English essential
The following are specific responsibilities and contributions critical to the successful performance of the position:
Ø Adhering to all division and local standard policies and procedures.
Ø Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction.
Ø Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction and profit margins.
Ø Maintaining a positive attitude toward the hotel and job being performed.
Ø Reporting to work on time (as scheduled) and in proper uniform/attire.
Ø Attend pre-function briefing and shift briefing everyday.
Ø Be able to read a BEO and know how to complete a setup based on the information contained therein.
Ø Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly.
Ø Assist supervisor or Banqueting manager in setting up buffet and other special food services tables/stations.
Ø Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
Ø Follow timing procedures for setting each course.
Ø Greet and serve guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.
Ø Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) the supervisors or Banqueting Manager as appropriate.
Ø Keep station neat and clean during service. Constantly patrol assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures.
Ø Know and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
Ø Follow all guest check and money-handling procedures when serving a la carte beverage orders.
Ø Always notify the supervisor or Banqueting Manager before leaving the floor or banquet service area.
Ø Notify supervisors (or banquet manager) of any needed repairs on the equipment you use.
Ø Report all guest/associate accidents immediately to the most easily accessible manager.
Ø Follow all local/division energy conservation and accident/loss prevention guidelines.
Ø Perform any other duties as assigned by supervisor or a manager.
Ø Read and sign: Beverage Personnel Conditional Work Agreement and Cash Handling
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.