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21 days ago
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Butler Coordinator


The Lanesborough
Location: London
Job type: Permanent
Sector: Front of House
Category: Valet Jobs
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INFORMATION

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri (opening Spring 2022) and more than 150 private villas around the globe.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

Permanent FT

Start

Place

London, United Kingdom

MISSIONS

We have an exceptional opportunity to join our Butlers Team at The Lanesborough. As Butler Coordinator you are able to promote and be confident with all the facilities offered at The Lanesborough over the phone and in person.

We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. As Butler Coordinator you will be the first point of contact for our guests for assistance. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system.

BENEFITS

* Dental and Optical Benefits
* Season Ticket Loan
* Private Medical Insurance
* Meals on Duty
* Enhanced Pension Scheme
* Tailored Uniforms
* Cycle Scheme (Loan to Purchase)
* Dry Cleaning (Non Uniformed Ambassadors)
* Childcare Vouchers
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs

PROFILE

* Previous experience in a similar role within the luxury London market would be preferred.
* Experience as In Room Dining Order Taker or telephone operator would be desired
* Excellent command of the English language and a second language would be preferred
* Immaculate grooming standards
* Ability to work with minimum supervision
* Be available, flexible and willing to work a 24h roaster when required
* An element of Manual handling will be required

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

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INFORMATION

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri (opening Spring 2022) and more than 150 private villas around the globe.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

Permanent FT

Start

Place

London, United Kingdom

MISSIONS

We have an exceptional opportunity to join our Butlers Team at The Lanesborough. As Butler Coordinator you are able to promote and be confident with all the facilities offered at The Lanesborough over the phone and in person.

We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. As Butler Coordinator you will be the first point of contact for our guests for assistance. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system.

BENEFITS

* Dental and Optical Benefits
* Season Ticket Loan
* Private Medical Insurance
* Meals on Duty
* Enhanced Pension Scheme
* Tailored Uniforms
* Cycle Scheme (Loan to Purchase)
* Dry Cleaning (Non Uniformed Ambassadors)
* Childcare Vouchers
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs

PROFILE

* Previous experience in a similar role within the luxury London market would be preferred.
* Experience as In Room Dining Order Taker or telephone operator would be desired
* Excellent command of the English language and a second language would be preferred
* Immaculate grooming standards
* Ability to work with minimum supervision
* Be available, flexible and willing to work a 24h roaster when required
* An element of Manual handling will be required

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

*
Send this vacancy to a friend

*
Print details (new window)

*
Back to search results

*
Apply on company site

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