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24 days ago
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Butler


Rosewood Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
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Role

We are currently looking for a Butler to join our team of associates at Rosewood London. Our Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionally at all times. This role plays an integral part in pursuing Rosewood London’s aim of being the hotel of choice for suite guests.

Key expectations of this role are:

• Effectively prioritising tasks in an engaging, refined and intuitive manner.

• Handling complex guest requests and complaints according to Rosewood London standards.

• Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.

• Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.

• Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.

• The ability to work in a team and build relationships with the others.

• Being organised and proactive in managing your tasks.

• Having a passion for guest service and taking ownership of the guest experience.

Benefits

• 28 days paid holidays per annum including Bank Holidays

• Company pension scheme and life assurance

• 12 complimentary room nights and F&B discount worldwide

• Career development opportunities

• Free meals on duty

• Season ticket loan

About Us

Rosewood is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 20 properties and over 15 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Role

We are currently looking for a Butler to join our team of associates at Rosewood London. Our Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionally at all times. This role plays an integral part in pursuing Rosewood London’s aim of being the hotel of choice for suite guests.

Key expectations of this role are:

• Effectively prioritising tasks in an engaging, refined and intuitive manner.

• Handling complex guest requests and complaints according to Rosewood London standards.

• Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.

• Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.

• Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.

• The ability to work in a team and build relationships with the others.

• Being organised and proactive in managing your tasks.

• Having a passion for guest service and taking ownership of the guest experience.

Benefits

• 28 days paid holidays per annum including Bank Holidays

• Company pension scheme and life assurance

• 12 complimentary room nights and F&B discount worldwide

• Career development opportunities

• Free meals on duty

• Season ticket loan

About Us

Rosewood is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 20 properties and over 15 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Apply on company site

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