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about 1 year ago
Accor Hotels
Location: UK
Job type: Permanent
Sector: Media/Entertainment
Category: Bar Staff Jobs
Duties and Responsibilities
◾To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement
◾To be aware of financial targets as a whole
◾To take positive action to meet department objectives and targets
◾To be commercially aware in order to continuously drive the business forward
◾To be proactive in maximising sales and generating revenue
◾To input new ideas for service and products to maintain competitive and leading edge
◾To be an effective communicator with guests/clients and at all levels of the venue
◾To compile required statistics/reports
◾To assist the Bars Manager in the control of wage costs in line with budgetary requirements
◾To support the Bars Manager in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing
◾To ensure security, functionality and proper handling of company property in the department
◾To ensure stock items behind the bars are always within expiry date
◾To oversee cash and stock control consistently according to company policy
◾To ensure mise-en-place are prepared according to Bars standards
◾To ensure guest drinks are prepared and served according to company standards
◾To ensure accurate stock-takes are carried out according to company policy
◾To be involved in the setting of service and quality standards, and to monitor and strive for their achievement
◾To monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction
◾To pay attention to detail in all aspects of the customer journey
◾To take prompt action to resolve complaints according to company policy
◾To build positive relationships with clients/guests to ensure customer satisfaction
◾To ensure high standards of cleanliness throughout the bars
◾To lead team by example
◾To coach individual team members to develop their skills and maximise performance
◾To give clear direction and guidelines to team members
◾To assist in the resolution of performance problems as necessary and in line with company policy
◾To motivate and be proactive in encouraging team commitment and spirit
◾To delegate and manage distribution of workload effectively
◾To communicate effectively through various methods such as regular briefings/meetings and individual discussions
◾To ensure appearance 0f team members is according to company policy
◾To share ideas and problems with the team and encourage their input in helping make decisions where possible
◾To ensure rotas and timesheets are compiled accurately and according to legal requirements
◾To supervise the department and team in a fair, consistent and responsible way
◾To communicate effectively with, and cooperate/ assist other departments at all levels when necessary
◾To attend meetings as required
◾To handle cash and keys responsibly and according to company policy
◾To assist the Bars Manager in the smooth running of the department
◾To assist in ensuring that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
◾To have clear working knowledge of all company policies and operate within them at all times
◾To ensure staff awareness of relevant company policies
◾To undertake any other duties as and when required by Senior Management

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