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over 2 years ago
Signature Living
Salary: Competitive
Location: Liverpool
Job type: Permanent
Sector: Restaurant
Category: Catering Manager Jobs
Assistant Restaurant Manager – Carpathia

Liverpool

CompetitiveFull-Time

We have a fantastic opportunity for an experienced Hospitality Professional to join Signature Group as Assistant Restaurant Manager at Carpathia Champagne Bar & Restaurant.

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Assistant Restaurant Manager – Carpathia

The fastest growing, most exciting company in Liverpool is in search of an Assistant Restaurant Manager in our Carpathia Champagne Bar and Restaurant at 30 James Street Hotel. If you’re hard working, ambitious and full of Signature spirit, Signature Careers would love to hear from you.

Signature Living is the company behind Liverpool’s award-winning 30 James Street Hotel – Home of the Titanic. A Grade II* listed venue in the heart of the city, this spectacular building boasts a rich maritime history.

The Carpathia Champagne Bar & Restaurant offers a unique dining experience that’s unlike any other in the city. Located on the seventh floor, overlooking the world-famous Albert dock, Canning dock and the three graces our guests can sit back in comfort and take in the spectacular views whilst enjoying a fantastic dining experience they will never forget.

So, if you’d like to jump on board with the James Street team, get in touch! We promise you’ll enjoy the journey.

Job Role:

* To provide a first-class service to guests

* Ensure service standards are maintained

* Ensure the department as a function delivers all Restaurant & Bar Core Standards

* Empower team to be able to handle all positive and negative guest feedback and record correctly

* Actively consider prevention, recovery and investigation of any complaints

* Undertake to be responsible for cleanliness and presentation of the restaurant & bar in the hotel

* Anticipate guests’ needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction

* Carry out quality training and coaching in a systematic and professional manner using the Restaurant & Bar training program

* Complete self-audits of the department

* Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene

* Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times

* Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest

* Be aware of responsibility for the security of guest and hotel property

* Monitor and control department costs and controls

* Prepare, check and monitor departmental forecasts and rota’s and stock ordering to ensure they are in line with set budgets and meet the service and business needs

* Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards

* Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole

* Control department’s costs through correct storage and distribution of supplies

* Any other duties as required by your line manager

Required Knowledge/Skills:

* Previous experience managing a team of employees through motivation, coaching and development

* The ability to anticipate customer needs, change goals and direction quickly and multitask

* Working knowledge of rooms management systems.

* Ability to maintain a budget

* Proven excellence in customer service

* Capable of using independent judgment/solid decision-making skills ability

* Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization

* Activator/self-motivated to accomplish goals, with a strong sense of responsibility

* Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)

* Demonstrated sound organizational, coordinating and personal interface skills

* Demonstrated excellent written and verbal communication skills

* Proven job reliability, diligence, dedication and attention to detail

* Must be flexible with working nights, weekends, and holidays

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* Assistant Restaurant Manager - Carpathia
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