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2 months ago
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Assistant Reservations Manager


Principal Hayley Hotels
Location: London
Job type: Permanent
Sector: Business and Administration
Category: Accounts and Administration Jobs
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The Principal London

The Principal London will open early 2018 following a multi-million pound refurbishment from top to toe.

Originally opened in 1898 by the Frederick Hotels Company, and designed by Charles Fitzroy Doll, The Principal London is a listed, landmark ‘grande dame’ that occupies the eastern flank of Russell Square in Bloomsbury. The Principal London will combine the rich heritage of the original hotel with modern touches, vibrant bars and buzzing restaurants.

Assistant Reservations Manager

As a Assistant Reservations Manager, you will:

* Manage a team of Reservations agents and Groups Coordinators

* Work with the Reservations Manager and Director of Revenue

* Take bookings for all bedrooms, as per the hotel, company and legal standards

* Ensure bookings are managed to maximise sales, occupancy and revenue

* Upsell all hotel facilities when taking bookings

* Accurately input all guests requests into the hotel booking system as per the hotel, company and legal standards

* To ensure all correspondence is answered, recorded and filed accurately as per the hotel and company standards

* To identify all sales opportunities and effectively convert into bookings

As our Assistant Reservations Manager you will:

* Have a distinctive blend of confidence and personality to help give our guests an unforgettable experience

* Make Intuitive decisions in favour of the guest and maintain the highest standards of service

* Have a naturally Warm and Generous personality

* Have impeccable attention to detail

* Have outstanding planning and organisational skills

* Be a highly-motivated individual who can demonstrate success at this level, ideally within a 5 star luxury hotel

* Have excellent written and spoken communication skills at all levels

Benefits:

* 31 holiday each year, including bank holidays, this increases annually up to a maximum of 33 days

* Life Assurance

* Excellent employee recognition programmes

* Discounted accommodation within the group for both yourself and friends

* Bonus for recommending someone into the organisation

* Yearly stay to experience our hotel or a sister hotel

* Voluntary perks from our online benefits platform

* Vast range of learning and development programmes

* Opportunities for promotion and transfer across the group

* Employee social events

* Free Employee Assistance Helpline for you and your family

* Occupational health service

* Meals whilst on duty

* Free laundry service for most positions

* Season ticket loan
The Principal London

The Principal London will open early 2018 following a multi-million pound refurbishment from top to toe.

Originally opened in 1898 by the Frederick Hotels Company, and designed by Charles Fitzroy Doll, The Principal London is a listed, landmark ‘grande dame’ that occupies the eastern flank of Russell Square in Bloomsbury. The Principal London will combine the rich heritage of the original hotel with modern touches, vibrant bars and buzzing restaurants.

Assistant Reservations Manager

As a Assistant Reservations Manager, you will:

* Manage a team of Reservations agents and Groups Coordinators

* Work with the Reservations Manager and Director of Revenue

* Take bookings for all bedrooms, as per the hotel, company and legal standards

* Ensure bookings are managed to maximise sales, occupancy and revenue

* Upsell all hotel facilities when taking bookings

* Accurately input all guests requests into the hotel booking system as per the hotel, company and legal standards

* To ensure all correspondence is answered, recorded and filed accurately as per the hotel and company standards

* To identify all sales opportunities and effectively convert into bookings

As our Assistant Reservations Manager you will:

* Have a distinctive blend of confidence and personality to help give our guests an unforgettable experience

* Make Intuitive decisions in favour of the guest and maintain the highest standards of service

* Have a naturally Warm and Generous personality

* Have impeccable attention to detail

* Have outstanding planning and organisational skills

* Be a highly-motivated individual who can demonstrate success at this level, ideally within a 5 star luxury hotel

* Have excellent written and spoken communication skills at all levels

Benefits:

* 31 holiday each year, including bank holidays, this increases annually up to a maximum of 33 days

* Life Assurance

* Excellent employee recognition programmes

* Discounted accommodation within the group for both yourself and friends

* Bonus for recommending someone into the organisation

* Yearly stay to experience our hotel or a sister hotel

* Voluntary perks from our online benefits platform

* Vast range of learning and development programmes

* Opportunities for promotion and transfer across the group

* Employee social events

* Free Employee Assistance Helpline for you and your family

* Occupational health service

* Meals whilst on duty

* Free laundry service for most positions

* Season ticket loan
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