3 months ago
De Vere Grand Connaught Rooms
Located a couple of minutes from Covent Garden and just around the corner from Holborn tube station, De Vere Grand Connaught Rooms is a Grade II* listed venue offering 37 exceptional spaces for conferences, exhibitions, meetings and weddings. The Grand Hall, with its ornate ceilings and dramatic chandeliers creates an impressive event space for up to 750 guests theatre style and 1,500 guests for a drinks reception. Outside, on the 5th floor, an exclusive roof terrace, with views of the city, is available for summer parties and receptions. This impressive venue also boasts a brand new coffee shop, Burr & Co where you can enjoy high-quality ethically-sourced coffee, tea, juices and soft drinks, plus cakes and pastries to take away.
Assistant Manager - Conference & Banqueting Operations Manager
What is the main purpose of the role?
Reporting to The Conference & Banqueting Manager, your aim in this position is to ensure that the team deliver excellent customer service on a daily basis. You will direct the activity of the Conference and Banqueting operation to drive improvements in service and productivity to maximize profits and exceed customer expectations.
You will need to plan the labour resource effectively to meet the service criteria set for the department encompassing training, supervision and forecasting in line with the Hotel's business needs. It is also essential that our teams maintain the highest standards of customer service, uniform presentation, grooming and personal hygiene.
It is your responsibility to ensure all agreed and necessary arrangements and preparations have been made prior to each function and to then have a strong presence in the operation, particularly during periods of high volume.
The Ideal Candidate
To be successful in this role you will need to have experience of working in a Supervisory role/Assistant Manager in a Conference & Banqueting environment, ideally within a 4* quality hotel. You will bring with you knowledge of beverage control and some experience in that field is essential.
You will have a flexible approach and the ability to motivate your team as well as some experience in managing rotas, payroll and preferably using IT systems such as OPERA and Fourth.
You will also have excellent organisation and time management skills and be a strong communicator with the ability to create a rapport with guests.
The ideal candidate will enjoy working within a fast paced environment and is competent in multi-tasking and responding to business needs.
* A competitive salary
* 31 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
* Hotel based incentive and recognition schemes
* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
* Discounted accommodation with competitive colleague rates at our other hotels
* Long service awards which increase with length of service
* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
* Financial rewards for delivering sensational service
* Free meals on duty