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about 1 year ago
Accor Hotels
Location: UK
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
We are currently looking for a passionate and driven individual to join the team. Our next FOM will be someone that is born for the Hospitality Industry, who will go above and beyond to ensure the team delivers a welcoming & memorable experience for our guests.

The Responsibilities

• Effective coordination and supervision of all guest arrivals and departures

• Responding to guest feedback in an efficient and proactive manner and implementing changes to prevent reoccurrence

• Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved

• Managing customer relations to deliver truly memorable experiences for our guests

• Controlling costs & wages through effective staff

• Utilisation of the Front Office system to meet operational needs and produce accurate reports

• Lead, develop and train the team of Front Office professionals

• Ensure safety, security and legislative requirements are being met

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