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15 days ago
Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
* Direct and oversee the daily operation of Front Office, strive for service excellence by continually improve the guest arrival and departure experience in accordance with brand service standards

* Anticipate guests’ service needs, resolve escalated guests’ complaints; address potential problems by reviewing and monitoring operational issues and business flow

* Conduct departmental meetings, continually communicate a clear and consistent message regarding the Front Office goals in driving guest satisfaction and desired financial results

* Monitor room reservation and guest room inventory, prepare forecasts and reports and assist in the development of the room's budget

* Develop and maintain strong relationship with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues

* Monitor and manage team performance by providing supervision and professional development, counselling and coaching

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