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6 months ago
Edwardian Hotels
Location: UK
Job type: Permanent
Sector: Business and Administration
Category: Accounts and Administration Jobs
At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)

Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence gives us to grow our business on a relentless and memorable curve – upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Being a Memory Maker as a Cluster Revenue Manager

In this role, you will become part of the Edwardian family and work within Central Reservations in Radisson Blu Edwardian Vanderbilt

To optimize the room revenue of the assigned hotel%3B

To ensure commercial financial fluency of the hotel and operations team

To identify new leads across all revenue streams and involve the appropriate members of the commercial team to develop these leads.

Duties and Responsibilities

Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations

Daily pick-up analysis, strategy adjustments and reporting

Perform competitive benchmark studies, follow market trends, utilisation of business intelligence tools and maintenance of group wide information systems

Create and maintain a 12-18 month rolling hotel status

Create and develop pricing strategies in conjunction with the individuality of the hotel, balancing both budgetary requirements with current market performance

Utilisation of dynamic forecast to provide direction to hotel demand generators

Manage and oversee strategy for all 3rd party distribution in tandem with the OTA manager

Liaising with OTA Manager, eCommerce team, and Distribution Manager to ensure all content is up-to-date

Provide strategic steer and guidance to the C and B and London Meeting offices to ensure they are fully informed when assessing, analysing and quoting on multiple traveller bookings

Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies

Ensure all related systems are configured correctly, validated and working to full capacity, includes but not limited to auditing our front-end systems%3B audits Opera, HDBM/CHW, GDS, and web sites to ensure the systems are reflecting the correct revenue parameters and rate loading

Oversee and audit the standards and operations of the reservations department

Regularly check the input and the quality of data points (MDM, Opera EzRMS)

Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc)

Reduce the cost of distribution by finding new less expensive means of delivering business

Prepare outline for and support the annual revenue budget process

Regular interaction with the hotels to get first-hand knowledge of all revenue management issues and other key areas

Any other reasonable requests made by management

Key Requirements

Key Requirements

Natural telesales ability (voice tone, comfort closing sales, etc.)

Ability to effectively listen and position hotels to meet guests needs

High level of hotel product and services knowledge

Ability to generate revenue by all means available

Technical knowledge of hotel booking systems

High level of business communication and good command of English

Interpersonal skills to deal effectively with all business contacts

Excellent communication skills

Attention to detail

Professional appearance and demeanour

Understand the reservations process including distribution channels and reservations flow

Work varied shifts, including nights, weekends and holidays

Computer literate

We Believe In Developing and Delighting Our Hosts So You Will Receive:

* Competitive Salary
* Complimentary 2 night stay in a luxury Edwardian Hotel of your choice (after two years service)
* Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
* Discounts on food and beverage up to 30% in all Edwardian restaurants and bars
* Discounts on Spas and beauty treatments
* Hot meals and salad bar, teas, coffees and juices provided each day
* Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

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