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18 days ago
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Administrator/Data Entry - Full Time - Britannia Central Reservations


Britannia Hotels
Location: UK
Job type: Permanent
Sector: Business and Administration
Category: Accounts and Administration Jobs
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Role title: Administrator/Data Entry - Full Time - Britannia Central Reservations

Job Opening: 2021-07-06

Job Closing:

Administrator/Data Entry – Britannia Central Reservations

Why wait to make your next career move?

Apply now and you could be working for Britannia Hotels! Due to continued expansion we are looking for Full Time Administrator/Data Entry to join our team at Britannia Central Reservations.

As an Administrator/Data Entry, you will be required to input booking names received via fax and email into booking systems, to update all reservations with amendments, billing instructions etc., to support team members and management with query resolution, to professionally deal with all telephone enquiries, to follow PCI compliance procedures and maintain data protection.

Your main activities and responsibilities will be;

* Inputting all bookings received through Eptica accurately (ensuring the right date, hotel and guest name are used).
* Answering the telephone within 3 rings and dealing with all enquiries quickly and politely.
* To access 3rd party extranets and check reservations as required.
* To access 3rd party extranets for relevant credit card information.
* Updating all reservations with confirmations, amendments and billing instructions including adding ledger accounts to reservations where required.
* Taking payment for corporate reservations when authorisation email is received.
* Ensuring all prepaid non refundable reservations are charged at the time of inputting the reservations and passing all payment failures to the Administration Supervisor on shift.
* To comply with all PCI compliance regulations regarding storage of card details, muting calls when card details are being discussed, ensuring all sensitive data is disposed of appropriately, shredding any paper left on the desk at the end of the shift and the upper limits imposed by Britannia Hotels Head Office for payments.
* Ensuring all additional information is clearly added for the Hotel staff.
* Understanding business partners and Britannia Hotels closeout and allocation procedures.
* Liaising with Revenue department and Administration Supervisors regarding allocations, rates and general revenue issues.
* Assisting other departments, such as Groups, Conferencing and Marketing when they require help.
* Asking your Supervisors for assistance as and when required.
* Actively reading and promoting the company extranet on a daily basis.
* Undertaking reservations checks as required.
* Providing first line support to call centre team members for query resolution.
* Liaising with Hotels and 3rd party bookers as and when required.
* Self service – answering queries and forwarding hotel enquiries to the appropriate department.
* To answer overflow calls for the call centre, including making reservations, booking in Groupon offers including redeeming the vouchers on the Groupon merchant page.
* Payment reports processed daily when required.
* Confirmations - sending out all confirmations for bookings made in Opera that are requested.
* To comply with all data protection requirements and attend all training required.
* To comply with health and safety procedures within the Call Centre including fire and safety procedures.

Essential skills and Experience:

* Good computer skills
* Good level of written English
* Confident and polite telephone manner
* Flexibility to help other departments if required
* Excellent communicator
* Excellent multi-tasker
* Problem Solver
* Ability to follow instructions

Training for the position will take place in Hale Village in Altrincham, the role will be based from end of August in Trafford Park.

This position offers an attractive salary and the opportunity for you to work in an exciting and friendly atmosphere!

In return for your commitment, we will support you in this new opportunity, with

* Up to 28 days holiday including bank holidays per annum
* Discounted stays for you & your family at any of our 60 hotels & 6 parks
* Meals on duty
* Uniform (Subject to position)
* Accelerated promotional prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.
Role title: Administrator/Data Entry - Full Time - Britannia Central Reservations

Job Opening: 2021-07-06

Job Closing:

Administrator/Data Entry – Britannia Central Reservations

Why wait to make your next career move?

Apply now and you could be working for Britannia Hotels! Due to continued expansion we are looking for Full Time Administrator/Data Entry to join our team at Britannia Central Reservations.

As an Administrator/Data Entry, you will be required to input booking names received via fax and email into booking systems, to update all reservations with amendments, billing instructions etc., to support team members and management with query resolution, to professionally deal with all telephone enquiries, to follow PCI compliance procedures and maintain data protection.

Your main activities and responsibilities will be;

* Inputting all bookings received through Eptica accurately (ensuring the right date, hotel and guest name are used).
* Answering the telephone within 3 rings and dealing with all enquiries quickly and politely.
* To access 3rd party extranets and check reservations as required.
* To access 3rd party extranets for relevant credit card information.
* Updating all reservations with confirmations, amendments and billing instructions including adding ledger accounts to reservations where required.
* Taking payment for corporate reservations when authorisation email is received.
* Ensuring all prepaid non refundable reservations are charged at the time of inputting the reservations and passing all payment failures to the Administration Supervisor on shift.
* To comply with all PCI compliance regulations regarding storage of card details, muting calls when card details are being discussed, ensuring all sensitive data is disposed of appropriately, shredding any paper left on the desk at the end of the shift and the upper limits imposed by Britannia Hotels Head Office for payments.
* Ensuring all additional information is clearly added for the Hotel staff.
* Understanding business partners and Britannia Hotels closeout and allocation procedures.
* Liaising with Revenue department and Administration Supervisors regarding allocations, rates and general revenue issues.
* Assisting other departments, such as Groups, Conferencing and Marketing when they require help.
* Asking your Supervisors for assistance as and when required.
* Actively reading and promoting the company extranet on a daily basis.
* Undertaking reservations checks as required.
* Providing first line support to call centre team members for query resolution.
* Liaising with Hotels and 3rd party bookers as and when required.
* Self service – answering queries and forwarding hotel enquiries to the appropriate department.
* To answer overflow calls for the call centre, including making reservations, booking in Groupon offers including redeeming the vouchers on the Groupon merchant page.
* Payment reports processed daily when required.
* Confirmations - sending out all confirmations for bookings made in Opera that are requested.
* To comply with all data protection requirements and attend all training required.
* To comply with health and safety procedures within the Call Centre including fire and safety procedures.

Essential skills and Experience:

* Good computer skills
* Good level of written English
* Confident and polite telephone manner
* Flexibility to help other departments if required
* Excellent communicator
* Excellent multi-tasker
* Problem Solver
* Ability to follow instructions

Training for the position will take place in Hale Village in Altrincham, the role will be based from end of August in Trafford Park.

This position offers an attractive salary and the opportunity for you to work in an exciting and friendly atmosphere!

In return for your commitment, we will support you in this new opportunity, with

* Up to 28 days holiday including bank holidays per annum
* Discounted stays for you & your family at any of our 60 hotels & 6 parks
* Meals on duty
* Uniform (Subject to position)
* Accelerated promotional prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.
Apply on company site

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